ITIL® Intermediate: Service Operation
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  • ITIL® Intermediate: Service Operation

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    Training code
    ITV3SO
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    3
    Price
    €1.325,00
    excl. VAT No extra costs.

    Book ITIL® Intermediate: Service Operation now

    This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.

    Currently, there are no start dates available for this course. Fill in your name and e-mail below and we’ll send you an e-mail when it’s planned again.

    Name*
    Email Address*
    Training code
    ITV3SO
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    3
    Price
    €1.325,00
    excl. VAT No extra costs.

    With an Incompany training you have several advantages:

    - You choose the location
    - You experience the training with your colleagues, so it is always in line with your practice
    - The trainer can tailor explanations, examples and assignments to your organization
    - In consultation exercises can be adapted to organization-specific questions

    Request more information or a quote.

    Training code
    ITV3SO
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    3
    Price
    €1.325,00
    excl. VAT No extra costs.

    Book ITIL® Intermediate: Service Operation now

    This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.

    Currently, there are no start dates available for this course. Fill in your name and e-mail below and we’ll send you an e-mail when it’s planned again.

    Name*
    Email Address*
  • What is ITIL® Intermediate: Service Operation

    The training ITIL® Intermediate Service Operation is a hands-on training for professionals who have a role as service manager, IT manager or service coordinator or aspire and/or are preparing for the ITIL® Expert certification.

     

    During the training you learn to define and manage the processes and activities within the Service Operation phase of the ITIL Lifecycle. The object of Service Operation is to enable the provision of effective and efficient support of an IT service. Stability must be retained even while making changes. In the training, the relationship between the various ITIL® processes are extensively covered.

    The training consists of a combination of different forms of learning. The number of contact days is limited, without compromising on quality. To ensure optimal preparation you will receive access to an e-learning. This will be made available 2 weeks prior to the training. We expect you to complete this e-learning before the start of the training, on average this takes 24 hours of self-study. Take this into account in your planning.

    During this training you learn to define and manage the activities of the Service Operation phase. The processes, principles, concepts and activities are extensively covered and you go deeper into the efficient and effective delivery and support of IT services.

    The training focuses on the design of processes and the relationship between them. The processes in the Service Operation phase discussed in detail are: Event Management, Incident Management, Request Fulfilment, Problem Management and Access Management. After attending the course, you are ready for the official ITIL® Service Operation exam and if you succeed it will bring you one step closer to the ITIL® Expert certification.

     

    The exam is not included in the training. If you want to do the exam, book it via our website.

  • Who is ITIL® Intermediate: Service Operation for

    The program is interesting for professionals who have a role as service manager, process manager, IT professional, IT manager or service coordinator or aspire to and/or preparing for the ITIL® Expert certification.

     

    Participants in this course must hold the ITIL Foundation certificate or ITIL® Foundation Bridge certificate. They must also have knowledge and management experience in the fields of IT, IT tools and management thereof, obtained by work experience (approximately two years) in a service management environment.

     

  • Related

    Fields of Expertise
    IT Service Management