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Universeel Service Management (USM) Beyond ITIL (NL)
This training is delivered in cooperation with ATO "Begrip"
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How do you easily set up an organization with 5 processes and 8 workflows? Ideal to get everyone on the same page. The method behind the ITIL Practice.
Training codeCGAUSM-FCDSpoken LanguageDutchLanguage MaterialsDutchDayparts4Price€1.100,00excl. VAT No extra costs.Book Universeel Service Management (USM) Beyond ITIL (NL) now
In group training, we use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken language and Language materials on the left for language info.
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30-11-2023Online Virtual
What is Universeel Service Management (USM) Beyond ITIL
USM training emphasizes the process design of the service organization and its routines.
After all, processes are the shortest and most efficient way to customer-relevant goals.
USM goes one step further and focuses entirely on the workflows that ultimately define how the work is organized. Organizations that strongly focus on hierarchical or project-based routines - or even have based their organizational structure on it - can thus gain a lot in effectiveness and efficiency.Who should attend Universeel Service Management (USM) Beyond ITIL
Service organizations that want to get their organization in order can use USM, the Unified Service Management method. USM training deals with the management system of service providers. The participant learns to make practical choices with USM for managing his own organization. These choices are well-founded and easy to understand because they are based on a powerful service management architecture. This creates insight and tranquility in the organization, its management and its routines - which is a precondition for a structural improvement of the organization's performance.
Prerequisites
No specific prerequisites
Objectives
USM training emphasizes the process design of the service organization and its routines.
After all, processes are the shortest and most efficient way to customer-relevant goals.
USM goes one step further and focuses entirely on the workflows that ultimately define how the work is organized. Organizations that strongly focus on hierarchical or project-based routines - or even have based their organizational structure on it - can thus gain a lot in effectiveness and efficiency.
Exam Information- Exam duration (minutes): 60 min
- % extra time for non-native speakers: 0%
- Number of exam questions: 40
- Minimum to pass out of total questions: 26
- Exam style: Multiple choice
- Open Book: No
How do you easily set up an organization with 5 processes and 8 workflows? Ideal to get everyone on the same page. The method behind the ITIL Practice.
Training codeCGAUSM-FCDSpoken LanguageDutchLanguage MaterialsDutchDayparts4Price€1.100,00excl. VAT No extra costs.With an Incompany training you have several advantages:
- You choose the location
- You experience the training with your colleagues, so it is always in line with your practice
- The trainer can tailor explanations, examples and assignments to your organization
- In consultation exercises can be adapted to organization-specific questions
Request more information or a quote.What is Universeel Service Management (USM) Beyond ITIL
USM training emphasizes the process design of the service organization and its routines.
After all, processes are the shortest and most efficient way to customer-relevant goals.
USM goes one step further and focuses entirely on the workflows that ultimately define how the work is organized. Organizations that strongly focus on hierarchical or project-based routines - or even have based their organizational structure on it - can thus gain a lot in effectiveness and efficiency.Who should attend Universeel Service Management (USM) Beyond ITIL
Service organizations that want to get their organization in order can use USM, the Unified Service Management method. USM training deals with the management system of service providers. The participant learns to make practical choices with USM for managing his own organization. These choices are well-founded and easy to understand because they are based on a powerful service management architecture. This creates insight and tranquility in the organization, its management and its routines - which is a precondition for a structural improvement of the organization's performance.
Prerequisites
No specific prerequisites
Objectives
USM training emphasizes the process design of the service organization and its routines.
After all, processes are the shortest and most efficient way to customer-relevant goals.
USM goes one step further and focuses entirely on the workflows that ultimately define how the work is organized. Organizations that strongly focus on hierarchical or project-based routines - or even have based their organizational structure on it - can thus gain a lot in effectiveness and efficiency.
Exam Information- Exam duration (minutes): 60 min
- % extra time for non-native speakers: 0%
- Number of exam questions: 40
- Minimum to pass out of total questions: 26
- Exam style: Multiple choice
- Open Book: No
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Brochure
Related
e-CF competences with this course
At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.
| e-Competence Level | 1 | 2 | 3 | 4 | 5 |
|---|---|---|---|---|---|
| A.2.Service Level Management | |||||
| C.1.User Support | |||||
| C.2.Change Support | |||||
| C.3.Service Delivery | |||||
| D.8.Contract Management | |||||
| E.3.Risk Management | |||||
| E.4.Relationship Management | |||||
| E.5.Process Improvement | |||||
| E.6.ICT Quality Management |