Certified Agile Service Manager® (CASM)
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  • Certified Agile Service Manager® (CASM) training

    This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT... Read more >
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    Training code
    CGACASM-CE
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    4
    Price
    €1.200,00
    excl. VAT No extra costs.

    Book Certified Agile Service Manager® (CASM) now

    This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.

    • 30-9-2019
      Utrecht
      €1.200,00
      €1.200,00
    • 26-2-2020
      Utrecht
      €1.200,00
      €1.200,00
    • 18-5-2020
      Utrecht
      €1.200,00
      €1.200,00
    • 13-8-2020
      Utrecht
      €1.200,00
      €1.200,00
    • 17-11-2020
      Utrecht
      €1.200,00
      €1.200,00
    Training code
    CGACASM-CE
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    4
    Price
    €1.200,00
    excl. VAT No extra costs.

    With an Incompany training you have several advantages:

    - You choose the location
    - You experience the training with your colleagues, so it is always in line with your practice
    - The trainer can tailor explanations, examples and assignments to your organization
    - In consultation exercises can be adapted to organization-specific questions

    Request more information or a quote.

    Training code
    CGACASM-CE
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    4
    Price
    €1.200,00
    excl. VAT No extra costs.

    Book Certified Agile Service Manager® (CASM) now

    This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.

    • 30-9-2019
      Utrecht
      €1.200,00
      €1.200,00
    • 26-2-2020
      Utrecht
      €1.200,00
      €1.200,00
    • 18-5-2020
      Utrecht
      €1.200,00
      €1.200,00
    • 13-8-2020
      Utrecht
      €1.200,00
      €1.200,00
    • 17-11-2020
      Utrecht
      €1.200,00
      €1.200,00
  • Certified Agile Service Manager® (CASM)

    This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

    As Dev and Ops have been working in parallel with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL, this course strives to bring together individual achievements to deliver full business value. The course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management so Dev starts to manage services instead of products and Ops and ITSM become more agile by scaling to “just enough” process leading to improved flow of work and time to value.

    Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process design that will improve the velocity of process improvement teams to get more done.

    This course positions learners to successfully complete the Certified Agile Service Manager exam.

    The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

    • What does it mean to “be agile?”
    • The Agile Manifesto, its core values, and principles
    • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
    • Learn about SCRUM from a product and process perspective
    • Agile thinking and values into service management
    • Scrum roles, artifacts, and events as it applies to both products and processes
    • The two aspects of Agile Service Management:
      • Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
      • Agile Process Design–applying Agile practices to process design projects
  • Who is Certified Agile Service Manager®  (CASM) for

    The target audience for the CASM course is

    • Anyone interested in learning about Agile and Scrum from a products and process perspective
    • Process owners and process designers
    • Developers who are interested in helping make processes more agile
    • Managers who are looking to bridge multiple practices into a DevOps environment
    • Employees and managers responsible for designing, re-engineering or improving process
  • Related

    Fields of Expertise
    IT Service Management