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Customer Centricity
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We have to put the customer first 'is a frequently heard statement but what does that really mean? We look at what an organization can do to become customer centric and you learn from other organizations.
Training codeCGACLCE2CDSpoken LanguageDutchLanguage MaterialsEnglishDayparts2Price€800,00excl. VAT No extra costs.Book Customer Centricity now
In group training, we use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken language and Language materials on the left for language info.
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29-8-2024Utrecht
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7-1-2025Utrecht
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4-3-2025Utrecht
Customer Centricity
10
9.2
0
16 reviewsWhat is Client Centricity
"We have to put the customer first" is a frequently heard statement, but what does that really mean?
If we ask you about your positive or negative experiences as a client of an organization, you can count on having enough to say!
In the 'customer centricity' training, we focus on that and with your customer experience we look for what client centricity really means and how you make its effects visible. You learn from Lean, Agile and Design Thinking what the effects of your work are on the customer. You investigate who your client is and you get the tools to work 'customer centric'.
Customer centricity starts with you but does not end there. We look at what an organization can do to become a client centric and you learn from organizations that have elevated customer centricity to art.Who should attend Client Centricity
The training is intended for professionals who want to be better able to provide their customers with the best possible service.
Prerequisites
No specific prior education is required.
During this training you need a laptop.Objectives
The aim of the Customer Centricity training is to give professionals a better insight into the effects of their own work on client centricity. You learn to look at your work from the customer's perspective and you are provided with tools and methods that are immediately applicable. You also learn to look at customer centricity from an organizational perspective. What resources, strategies and processes are there that help put the customer first.
We have to put the customer first 'is a frequently heard statement but what does that really mean? We look at what an organization can do to become customer centric and you learn from other organizations.
Training codeCGACLCE2CDSpoken LanguageDutchLanguage MaterialsEnglishDayparts2Price€800,00excl. VAT No extra costs.With an Incompany training you have several advantages:
- You choose the location
- You experience the training with your colleagues, so it is always in line with your practice
- The trainer can tailor explanations, examples and assignments to your organization
- In consultation exercises can be adapted to organization-specific questions
Request more information or a quote.Customer Centricity
10
9.2
0
16 reviewsWhat is Client Centricity
"We have to put the customer first" is a frequently heard statement, but what does that really mean?
If we ask you about your positive or negative experiences as a client of an organization, you can count on having enough to say!
In the 'customer centricity' training, we focus on that and with your customer experience we look for what client centricity really means and how you make its effects visible. You learn from Lean, Agile and Design Thinking what the effects of your work are on the customer. You investigate who your client is and you get the tools to work 'customer centric'.
Customer centricity starts with you but does not end there. We look at what an organization can do to become a client centric and you learn from organizations that have elevated customer centricity to art.Who should attend Client Centricity
The training is intended for professionals who want to be better able to provide their customers with the best possible service.
Prerequisites
No specific prior education is required.
During this training you need a laptop.Objectives
The aim of the Customer Centricity training is to give professionals a better insight into the effects of their own work on client centricity. You learn to look at your work from the customer's perspective and you are provided with tools and methods that are immediately applicable. You also learn to look at customer centricity from an organizational perspective. What resources, strategies and processes are there that help put the customer first.
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e-CF competences with this course
At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.
| e-Competence Level | 1 | 2 | 3 | 4 | 5 |
|---|---|---|---|---|---|
| A.10.User Experience | |||||
| A.5.Architecture Design | |||||
| A.6.Application Design | |||||
| A.9.Innovating | |||||
| B.1.Application Development | |||||
| B.3.Testing | |||||
| B.4.Solution Deployment | |||||
| C.1.User Support | |||||
| C.2.Change Support | |||||
| C.3.Service Delivery | |||||
| C.4.Problem Management | |||||
| D.3.Education and Training Provision | |||||
| D.5.Sales Development | |||||
| D.8.Contract Management | |||||
| E.4.Relationship Management | |||||
| D.6.Digital Marketing |