Client Centricity
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  • Client Centricity training

    'We have to put the customer first' is a statement we often hear, but what does that really mean? If we ask you about your positive or negative experiences as a customer of an organization, we are pretty sure that you will have enough to tell! In... Read more >
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    Training code
    CGACLCE2CD
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    2
    Price
    €600,00
    excl. VAT No extra costs.

    Book Client Centricity now

    This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.

    • 10-10-2019
      Utrecht
      €600,00
      €600,00
    • 11-11-2019
      Utrecht
      €600,00
      €600,00
    • 9-12-2019
      Utrecht
      €600,00
      €600,00
    • 8-1-2020
      Utrecht
      €600,00
      €600,00
    • 14-2-2020
      Utrecht
      €600,00
      €600,00
    More events
    • 16-3-2020
      Utrecht
      €600,00
      €600,00
    • 7-4-2020
      Utrecht
      €600,00
      €600,00
    • 14-5-2020
      Utrecht
      €600,00
      €600,00
    • 15-6-2020
      Utrecht
      €600,00
      €600,00
    • 15-7-2020
      Utrecht
      €600,00
      €600,00
    • 21-8-2020
      Utrecht
      €600,00
      €600,00
    Training code
    CGACLCE2CD
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    2
    Price
    €600,00
    excl. VAT No extra costs.

    With an Incompany training you have several advantages:

    - You choose the location
    - You experience the training with your colleagues, so it is always in line with your practice
    - The trainer can tailor explanations, examples and assignments to your organization
    - In consultation exercises can be adapted to organization-specific questions

    Request more information or a quote.

    Training code
    CGACLCE2CD
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    2
    Price
    €600,00
    excl. VAT No extra costs.

    Book Client Centricity now

    This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.

    • 10-10-2019
      Utrecht
      €600,00
      €600,00
    • 11-11-2019
      Utrecht
      €600,00
      €600,00
    • 9-12-2019
      Utrecht
      €600,00
      €600,00
    • 8-1-2020
      Utrecht
      €600,00
      €600,00
    • 14-2-2020
      Utrecht
      €600,00
      €600,00
    More events
    • 16-3-2020
      Utrecht
      €600,00
      €600,00
    • 7-4-2020
      Utrecht
      €600,00
      €600,00
    • 14-5-2020
      Utrecht
      €600,00
      €600,00
    • 15-6-2020
      Utrecht
      €600,00
      €600,00
    • 15-7-2020
      Utrecht
      €600,00
      €600,00
    • 21-8-2020
      Utrecht
      €600,00
      €600,00
  • What is Client Centricity

    'We have to put the customer first' is a statement we often hear, but what does that really mean?


    If we ask you about your positive or negative experiences as a customer of an organization, we are pretty sure that you will have enough to tell!


    In the 'client centricity' training course, we focus on that and with your customer experience we look for what client centricity really means and how you make its effects visible. You learn from Lean, Agile and Design Thinking what the effects of your work are on the customer. You investigate who your client is and you will get the tools and insights to work client centric.


    Client centricity starts with you. But does not end there. We look at what an organization can do to become client centric and you learn from organizations that have elevated client centricity to an art.

  • Who is Client Centricity for

    The course is intended for professionals who want to excel in providing their client with the best possible service.
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    Fields of Expertise
    Personal Skills