• Customer Journey Design training

  • Group Training

    Customer Journey Design is a multidisciplinary approach that combines different methods and techniques to design holistic and cross-media services in order to achieve a positive customer experience.

    Training code
    CGACUSJDCD
    Spoken Language
    Dutch
    Language Materials
    Dutch
    Dayparts
    2
    Price
    €995,00
    excl. VAT No extra costs.

    Book Customer Journey Design now

    This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.

    • 15-10-2020
      Online Virtual
      €995,00
      €995,00
    • 15-1-2021
      Utrecht
      €995,00
      €995,00
    • 15-4-2021
      Utrecht
      €995,00
      €995,00
    • 12-7-2021
      Utrecht
      €995,00
      €995,00
    Customer Journey Design
    10
    8.6
    0
    9 reviews
     

    What is Customer Journey Design

    Customer Journey Design is a multidisciplinary approach that combines different methods and techniques to design holistic and cross-media services in order to achieve a positive customer experience. Organizations have realized in recent years more and more that it is not only "the time of checkout" that is important but also the entire journey from the first contact until the last moment.

     

    Who should attend the Customer Journey Design

    The Customer Journey Design course provides an overview of design processes and tools for the preparation of innovation journey. Customer Journey Design is a visual effect of a journey (customer journey) that presents the customer expectation. Through the connection of the various touch points, it characterizes the journey and the interaction between user and service. It provides insight into the total customer experience . This allows an organization to define the key touchpoints and opportunities across the phases through which a customer moves. Customer Journey Design is an analysis tool which helps organization in their customer engagement.

    Prerequisites

    No entry level applies to this training.

    Objectives

    Customer Journey Design is a visual elaboration of a journey (customer journey) that presents customer expectation.
    By connecting the various touch points, it characterizes the journey and the interaction between user and service.
    It provides insight into the total experience of the customer. This allows an organization to define the most important touch points and opportunities over the phases that a customer goes through.
    Customer Journey Design is an analysis tool that helps organization in customer engagement.

     
    Incompany

    Customer Journey Design is a multidisciplinary approach that combines different methods and techniques to design holistic and cross-media services in order to achieve a positive customer experience.

    Training code
    CGACUSJDCD
    Spoken Language
    Dutch
    Language Materials
    Dutch
    Dayparts
    2
    Price
    €995,00
    excl. VAT No extra costs.

    With an Incompany training you have several advantages:

    - You choose the location
    - You experience the training with your colleagues, so it is always in line with your practice
    - The trainer can tailor explanations, examples and assignments to your organization
    - In consultation exercises can be adapted to organization-specific questions

    Request more information or a quote.

    Customer Journey Design
    10
    8.6
    0
    9 reviews
     

    What is Customer Journey Design

    Customer Journey Design is a multidisciplinary approach that combines different methods and techniques to design holistic and cross-media services in order to achieve a positive customer experience. Organizations have realized in recent years more and more that it is not only "the time of checkout" that is important but also the entire journey from the first contact until the last moment.

     

    Who should attend the Customer Journey Design

    The Customer Journey Design course provides an overview of design processes and tools for the preparation of innovation journey. Customer Journey Design is a visual effect of a journey (customer journey) that presents the customer expectation. Through the connection of the various touch points, it characterizes the journey and the interaction between user and service. It provides insight into the total customer experience . This allows an organization to define the key touchpoints and opportunities across the phases through which a customer moves. Customer Journey Design is an analysis tool which helps organization in their customer engagement.

    Prerequisites

    No entry level applies to this training.

    Objectives

    Customer Journey Design is a visual elaboration of a journey (customer journey) that presents customer expectation.
    By connecting the various touch points, it characterizes the journey and the interaction between user and service.
    It provides insight into the total experience of the customer. This allows an organization to define the most important touch points and opportunities over the phases that a customer goes through.
    Customer Journey Design is an analysis tool that helps organization in customer engagement.

     
  • Related

    Fields of Expertise
    Digital Customer Experience
     
  • e-CF competences with this course

     

    At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.

    e-Competence Level12345
    A.6.Application Design     
    A.10.User Experience