• ITIL®4 Specialist Create, Deliver and Support training including exam voucher

    ITIL FoundationITIL Foundation Leader Capgemini Academy

  • Group English

    This module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services.

    Training code
    CGAIT4CDCE
    Spoken Language
    English
    Language Materials
    English
    Dayparts
    6
    Price
    €1.800,00
    excl. VAT No extra costs.

    Book ITIL®4 Specialist Create, Deliver and Support training including exam voucher now

    This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.

    • 18-11-2020
      Online Virtual
      €1.800,00
      €1.800,00
    • 22-2-2021
      Utrecht
      €1.800,00
      €1.800,00
    • 23-6-2021
      Utrecht
      €1.800,00
      €1.800,00
     

    What is ITIL®4 Specialist Create, Deliver and Support including exam voucher

    This training covers the core service management activities and extends the current scope of ITIL to the 'creation' of services. This module focuses on integrating different value streams and activities to create, deliver and support IT-enabled products and services, while also supporting practices, methods and tools.
    This training includes a voucher for the official, internationally recognized exam and one online-resit in case you do not pass the exam the first time.
    The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
    You can make a reservation for one of our exam days or book an online exam at a time and place of your choice. Bear in mind that you must plan your exam at least 5 working days in advance.
    For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

     

    Who should attend the ITIL®4 Specialist Create, Deliver and Support including exam voucher

    ITIL 4 Specialist Create, Deliver and Support is aimed at IT Service Managers who manage IT-enabled digital products and services, and those responsible for end-to-end delivery. After this training you will be able to continue to offer your customers innovative, yet reliable, technical support in an increasingly competitive market.
    ITIL 4 Foundation is a mandatory pre-requisite.

    Prerequisites

    ITIL 4 Foundation

    Objectives

    Understand the concepts and challenges relating to the following across the service value system:
    a) Organizational structure
    b) Integrated/collaborative teams
    c) Team capabilities, roles and competencies
    d) Team culture and differences
    e) Working to a customer-orientated mindset
    f) Employee satisfaction management
    g) The value of positive communications
    Know how the following ITIL practices contribute to a value stream for a new service (including subsections), and the following references from the practice guidance):
    a) Service design
    b) Software development and management
    c) Deployment management
    d) Release management
    e) Service validation and testing
    f) Change enablement
    g) Service desk
    h) Incident management
    i) Problem management
    j) Knowledge management
    k) Service level management Monitoring and event management

     
    Group Dutch

    This module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services.

    Training code
    CGAIT4CDCD
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    6
    Price
    €1.800,00
    excl. VAT No extra costs.

    Book ITIL®4 Specialist Create, Deliver and Support training including exam voucher now

    This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.

    • 24-2-2021
      Utrecht
      €1.800,00
      €1.800,00
    • 12-4-2021
      Utrecht
      €1.800,00
      €1.800,00
    • 16-6-2021
      Utrecht
      €1.800,00
      €1.800,00
    • 16-8-2021
      Utrecht
      €1.800,00
      €1.800,00
    • 20-10-2021
      Utrecht
      €1.800,00
      €1.800,00
     

    What is ITIL®4 Specialist Create, Deliver and Support training including exam voucher

    This training covers the core service management activities and extends the current scope of ITIL to the 'creation' of services. This module focuses on integrating different value streams and activities to create, deliver and support IT-enabled products and services, while also supporting practices, methods and tools.
    This training includes a voucher for the official, internationally recognized exam and one online-resit in case you do not pass the exam the first time.
    The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
    You can make a reservation for one of our exam days or book an online exam at a time and place of your choice. Bear in mind that you must plan your exam at least 5 working days in advance.
    For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

     

    Who should attend the ITIL®4 Specialist Create, Deliver and Support training including exam voucher

    ITIL 4 Specialist Create, Deliver and Support is aimed at IT Service Managers who manage IT-enabled digital products and services, and those responsible for end-to-end delivery. After this training you will be able to continue to offer your customers innovative, yet reliable, technical support in an increasingly competitive market.
    ITIL 4 Foundation is a mandatory pre-requisite.

    Prerequisites

    ITIL 4 Foundation

    Objectives

    Understand the concepts and challenges relating to the following across the service value system:
    a) Organizational structure
    b) Integrated/collaborative teams
    c) Team capabilities, roles and competencies
    d) Team culture and differences
    e) Working to a customer-orientated mindset
    f) Employee satisfaction management
    g) The value of positive communications
    Know how the following ITIL practices contribute to a value stream for a new service (including subsections), and the following references from the practice guidance):
    a) Service design
    b) Software development and management
    c) Deployment management
    d) Release management
    e) Service validation and testing
    f) Change enablement
    g) Service desk
    h) Incident management
    i) Problem management
    j) Knowledge management
    k) Service level management Monitoring and event management

     
    Incompany

    This module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services.

    Training code
    CGAIT4CDCE
    Spoken Language
    English
    Language Materials
    English
    Dayparts
    6
    Price
    €1.800,00
    excl. VAT No extra costs.

    With an Incompany training you have several advantages:

    - You choose the location
    - You experience the training with your colleagues, so it is always in line with your practice
    - The trainer can tailor explanations, examples and assignments to your organization
    - In consultation exercises can be adapted to organization-specific questions

    Request more information or a quote.

     

    What is ITIL®4 Specialist Create, Deliver and Support including exam voucher

    This training covers the core service management activities and extends the current scope of ITIL to the 'creation' of services. This module focuses on integrating different value streams and activities to create, deliver and support IT-enabled products and services, while also supporting practices, methods and tools.
    This training includes a voucher for the official, internationally recognized exam and one online-resit in case you do not pass the exam the first time.
    The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
    You can make a reservation for one of our exam days or book an online exam at a time and place of your choice. Bear in mind that you must plan your exam at least 5 working days in advance.
    For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

     

    Who should attend the ITIL®4 Specialist Create, Deliver and Support including exam voucher

    ITIL 4 Specialist Create, Deliver and Support is aimed at IT Service Managers who manage IT-enabled digital products and services, and those responsible for end-to-end delivery. After this training you will be able to continue to offer your customers innovative, yet reliable, technical support in an increasingly competitive market.
    ITIL 4 Foundation is a mandatory pre-requisite.

    Prerequisites

    ITIL 4 Foundation

    Objectives

    Understand the concepts and challenges relating to the following across the service value system:
    a) Organizational structure
    b) Integrated/collaborative teams
    c) Team capabilities, roles and competencies
    d) Team culture and differences
    e) Working to a customer-orientated mindset
    f) Employee satisfaction management
    g) The value of positive communications
    Know how the following ITIL practices contribute to a value stream for a new service (including subsections), and the following references from the practice guidance):
    a) Service design
    b) Software development and management
    c) Deployment management
    d) Release management
    e) Service validation and testing
    f) Change enablement
    g) Service desk
    h) Incident management
    i) Problem management
    j) Knowledge management
    k) Service level management Monitoring and event management

     
  • Related

    Fields of Expertise
    IT Service Management & BIM
     
  • e-CF competences with this course

     

    At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.

    e-Competence Level12345
    A.2.Service Level Management     
    C.3.Service Delivery     
    D.10.Information and Knowledge Management