• ITIL® 4 Specialist Drive Stakeholder Value training including exam voucher

    ITIL FoundationITIL Foundation Leader Capgemini Academy

  • Group English

    This module covers the 'core' all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into co-creation of value through services.

    Training code
    CGAIT4SVCE
    Spoken Language
    English
    Language Materials
    English
    Dayparts
    6
    Price
    €1.800,00
    excl. VAT No extra costs.

    Book ITIL® 4 Specialist Drive Stakeholder Value training including exam voucher now

    This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.

    • 11-11-2020
      Online Virtual
      €1.800,00
      €1.800,00
    • 6-1-2021
      Utrecht
      €1.800,00
      €1.800,00
    • 15-3-2021
      Utrecht
      €1.800,00
      €1.800,00
    • 19-5-2021
      Utrecht
      €1.800,00
      €1.800,00
    • 6-7-2021
      Utrecht
      €1.800,00
      €1.800,00
    More events
    • 13-9-2021
      Utrecht
      €1.800,00
      €1.800,00
     

    What is ITIL®4 Specialist Drive Stakeholder Value including exam voucher

    This module covers the core of all types of engagement and interaction between a service provider and the customers, users, suppliers and partners. This involves the conversion of demand to value through co-creation of value through services.
    The specific topics addressed at ITIL® 4 Specialist Drive Stakeholder Value are:

    • Know how to target markets and stakeholders.
    • Know how to foster stakeholder relationships.
    • Know how to shape demand and design service offerings and user experience.
    • Know how to align expectations and agree details of services.
    • Know how to onboard and offboard customers and users.
    • Know how to act together to ensure continual value co-creation.
    • Know how to realise and validate service value

    The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
    You can make a reservation for one of our exam days or book an online exam at a time and place of your choice. Bear in mind that you must plan your exam at least 5 working days in advance.
    For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

     

    Who should attend the ITIL®4 Specialist Drive Stakeholder Value including exam voucher

    ITIL® 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. Accredited training for the ITIL 4 Managing Professional modules is mandatory to enable full understanding of the core material and has the ITIL 4 Foundation as a pre-requisite. The target audience includes, but is not limited to:
    Customer experience (CX) manager,
    Customer experience (CX)/user experience (UX) designers,
    Product Owners,
    Digital product managers,
    Portfolio managers,
    Relationship managers,
    Service en solution architects.

    Prerequisites

    ITIL®4 Foundation

    Objectives

    It will enable that every IT practitioners contributes to a customer journey in co-creation of value through services.

     
    Group Dutch

    This module covers the 'core' all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into co-creation of value through services.

    Training code
    CGAIT4SVCD
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    6
    Price
    €1.800,00
    excl. VAT No extra costs.

    Book ITIL® 4 Specialist Drive Stakeholder Value training including exam voucher now

    This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.

    • 26-10-2020
      Online Virtual
      €1.800,00
      €1.800,00
    • 9-12-2020
      Utrecht
      €1.800,00
      €1.800,00
    • 6-1-2021
      Utrecht
      €1.800,00
      €1.800,00
    • 1-3-2021
      Utrecht
      €1.800,00
      €1.800,00
    • 31-5-2021
      Utrecht
      €1.800,00
      €1.800,00
    More events
    • 2-8-2021
      Utrecht
      €1.800,00
      €1.800,00
     

    What is ITIL® 4 Specialist Drive Stakeholder Value training including exam voucher

    This module covers the core of all types of engagement and interaction between a service provider and the customers, users, suppliers and partners. This involves the conversion of demand to value through co-creation of value through services.
    The specific topics addressed at ITIL® 4 Specialist Drive Stakeholder Value are:
    Know how to target markets and stakeholders.

    • Know how to foster stakeholder relationships.
    • Know how to shape demand and design service offerings and user experience.
    • Know how to align expectations and agree details of services.
    • Know how to onboard and offboard customers and users.
    • Know how to act together to ensure continual value co-creation.
    • Know how to realise and validate service value

    The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
    You can make a reservation for one of our exam days or book an online exam at a time and place of your choice. Bear in mind that you must plan your exam at least 5 working days in advance.
    For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

     

    Who should attend the ITIL® 4 Specialist Drive Stakeholder Value training including exam voucher

    ITIL® 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. Accredited training for the ITIL 4 Managing Professional modules is mandatory to enable full understanding of the core material and has the ITIL 4 Foundation as a pre-requisite. The target audience includes, but is not limited to:
    Customer experience (CX) manager,
    Customer experience (CX)/user experience (UX) designers,
    Product Owners,
    Digital product managers,
    Portfolio managers,
    Relationship managers,
    Service en solution architects.

    Prerequisites

    ITIL®4 Foundation

    Objectives

    It will enable that every IT practitioners contributes to a customer journey in co-creation of value through services.

     
    Incompany

    This module covers the 'core' all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into co-creation of value through services.

    Training code
    CGAIT4SVCE
    Spoken Language
    English
    Language Materials
    English
    Dayparts
    6
    Price
    €1.800,00
    excl. VAT No extra costs.

    With an Incompany training you have several advantages:

    - You choose the location
    - You experience the training with your colleagues, so it is always in line with your practice
    - The trainer can tailor explanations, examples and assignments to your organization
    - In consultation exercises can be adapted to organization-specific questions

    Request more information or a quote.

     

    What is ITIL®4 Specialist Drive Stakeholder Value including exam voucher

    This module covers the core of all types of engagement and interaction between a service provider and the customers, users, suppliers and partners. This involves the conversion of demand to value through co-creation of value through services.
    The specific topics addressed at ITIL® 4 Specialist Drive Stakeholder Value are:

    • Know how to target markets and stakeholders.
    • Know how to foster stakeholder relationships.
    • Know how to shape demand and design service offerings and user experience.
    • Know how to align expectations and agree details of services.
    • Know how to onboard and offboard customers and users.
    • Know how to act together to ensure continual value co-creation.
    • Know how to realise and validate service value

    The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
    You can make a reservation for one of our exam days or book an online exam at a time and place of your choice. Bear in mind that you must plan your exam at least 5 working days in advance.
    For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

     

    Who should attend the ITIL®4 Specialist Drive Stakeholder Value including exam voucher

    ITIL® 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. Accredited training for the ITIL 4 Managing Professional modules is mandatory to enable full understanding of the core material and has the ITIL 4 Foundation as a pre-requisite. The target audience includes, but is not limited to:
    Customer experience (CX) manager,
    Customer experience (CX)/user experience (UX) designers,
    Product Owners,
    Digital product managers,
    Portfolio managers,
    Relationship managers,
    Service en solution architects.

    Prerequisites

    ITIL®4 Foundation

    Objectives

    It will enable that every IT practitioners contributes to a customer journey in co-creation of value through services.

     
  • Related

    Fields of Expertise
    IT Service Management & BIM
     
  • e-CF competences with this course

     

    At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.

    e-Competence Level12345
    A.10.User Experience     
    B.4.Solution Deployment     
    E.4.Relationship Management     
    E.5.Process Improvement