ITIL®4 Strategist Direct, Plan and Improve training including exam voucher

254536

What is ITIL®4 Strategist Direct, Plan and Improve including exam voucher

This training offers you the practical skills needed to create a 'learning and improving' IT organization, with a strong and effective strategic direction.
The module uses the influence and impact of Agile and Lean operation of works, and how they can be used to the advantage of an organization.
After the training you will know a practical and strategic method for planning and delivering continuous improvement with the desired maneuverability.
This training includes a voucher for the official, internationally recognized exam and one online-resit in case you do not pass the exam the first time.
The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
You can make a reservation for one of our exam days or book an online exam at a time and place of your choice. Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

Who should attend the ITIL®4 Strategist Direct, Plan and Improve including exam voucher

ITIL 4 Strategist Direct, Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements

Prerequisites

ITIL 4 Foundation

Objectives

Understand the differences between the following key concepts:
• Vision and mission
• Strategy, tactics and operations
• Governance, compliance and management
• Policies, controls and guidelines
• Identify the scope of control and within this:
• Know how to cascade objectives and requirements
• Know how to define effective policies, controls and guidelines
• Know how to place decision-making authority at the correct level
• Understand the role of risk and risk management in DPI
• Understand how governance impacts DPI
• Know how to ensure that controls are sufficient, but not excessive
• Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
• Know how to identify assessment objectives, outputs, requirements and criteria
• Know how to select an appropriate assessment method for a particular situation
• Know how to define and prioritize desired outcomes of an improvement
• Know how to build, justify and advocate for a business case
Know how to conduct:
• improvement reviews
• analysis of lessons learned
• Know how to embed continual improvement at all levels of the SVS
• Understand the nature, scope and potential benefits of organizational change management
• Know how to use the key principles and methods of Communication & OCM:
• Identify and manage different types of stakeholders
• Effectively communicate with and influence others
• Establish effective feedback channels
• Know how to establish effective interfaces across the value chain
• Know how to define indicators and metrics to support objectives
• Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
• Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.
• Addressing the 4 dimensions
• Applying the guiding principles
• Value stream mapping
• Optimization of workflow
• Elimination of waste
• Ensuring & utilizing feedback

248843

What is ITIL®4 Strategist Direct, Plan and Improve training including exam voucher

This training offers you the practical skills needed to create a 'learning and improving' IT organization, with a strong and effective strategic direction.
The module uses the influence and impact of Agile and Lean operation of works, and how they can be used to the advantage of an organization.
After the training you will know a practical and strategic method for planning and delivering continuous improvement with the desired maneuverability.
This training includes a voucher for the official, internationally recognized exam and one online-resit in case you do not pass the exam the first time.
The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
You can make a reservation for one of our exam days or book an online exam at a time and place of your choice. Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

Who should attend the ITIL®4 Strategist Direct, Plan and Improve training including exam voucher

ITIL 4 Strategist Direct, Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements

Prerequisites

ITIL 4 Foundation

Objectives

Understand the differences between the following key concepts:
Vision and mission
Strategy, tactics and operations
Governance, compliance and management
Policies, controls and guidelines
Identify the scope of control and within this:
Know how to cascade objectives and requirements
Know how to define effective policies, controls and guidelines
Know how to place decision-making authority at the correct level
Understand the role of risk and risk management in DPI
Understand how governance impacts DPI
Know how to ensure that controls are sufficient, but not excessive
Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
Know how to identify assessment objectives, outputs, requirements and criteria
Know how to select an appropriate assessment method for a particular situation
Know how to define and prioritize desired outcomes of an improvement
Know how to build, justify and advocate for a business case
Know how to conduct:
improvement reviews
analysis of lessons learned
Know how to embed continual improvement at all levels of the SVS
Understand the nature, scope and potential benefits of organizational change management
Know how to use the key principles and methods of Communication & OCM:
Identify and manage different types of stakeholders
Effectively communicate with and influence others
Establish effective feedback channels
Know how to establish effective interfaces across the value chain
Know how to define indicators and metrics to support objectives
Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
Know how to select and use the appropriate methods and
techniques to direct, plan and improve value streams and
practices.
Addressing the 4 dimensions
Applying the guiding principles
Value stream mapping
Optimization of workflow
Elimination of waste
Ensuring & utilizing feedback

248843

What is ITIL®4 Strategist Direct, Plan and Improve training including exam voucher

This training offers you the practical skills needed to create a 'learning and improving' IT organization, with a strong and effective strategic direction.
The module uses the influence and impact of Agile and Lean operation of works, and how they can be used to the advantage of an organization.
After the training you will know a practical and strategic method for planning and delivering continuous improvement with the desired maneuverability.
This training includes a voucher for the official, internationally recognized exam and one online-resit in case you do not pass the exam the first time.
The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
You can make a reservation for one of our exam days or book an online exam at a time and place of your choice. Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

Who should attend the ITIL®4 Strategist Direct, Plan and Improve training including exam voucher

ITIL 4 Strategist Direct, Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements

Prerequisites

ITIL 4 Foundation

Objectives

Understand the differences between the following key concepts:
Vision and mission
Strategy, tactics and operations
Governance, compliance and management
Policies, controls and guidelines
Identify the scope of control and within this:
Know how to cascade objectives and requirements
Know how to define effective policies, controls and guidelines
Know how to place decision-making authority at the correct level
Understand the role of risk and risk management in DPI
Understand how governance impacts DPI
Know how to ensure that controls are sufficient, but not excessive
Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
Know how to identify assessment objectives, outputs, requirements and criteria
Know how to select an appropriate assessment method for a particular situation
Know how to define and prioritize desired outcomes of an improvement
Know how to build, justify and advocate for a business case
Know how to conduct:
improvement reviews
analysis of lessons learned
Know how to embed continual improvement at all levels of the SVS
Understand the nature, scope and potential benefits of organizational change management
Know how to use the key principles and methods of Communication & OCM:
Identify and manage different types of stakeholders
Effectively communicate with and influence others
Establish effective feedback channels
Know how to establish effective interfaces across the value chain
Know how to define indicators and metrics to support objectives
Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
Know how to select and use the appropriate methods and
techniques to direct, plan and improve value streams and
practices.
Addressing the 4 dimensions
Applying the guiding principles
Value stream mapping
Optimization of workflow
Elimination of waste
Ensuring & utilizing feedback