• Universeel Service Management (USM) Beyond ITIL including exam voucher training

    This training is delivered in cooperation with ATO "Begrip"

  • Group Training

    How do you easily set up an organization with 5 processes and 8 workflows? Ideal to get everyone on the same page. The method behind the ITIL Practice.

    Training code
    CGAUSM-FCD
    Spoken Language
    Dutch
    Language Materials
    Dutch
    Dayparts
    4
    Price
    €1.000,00
    excl. VAT No extra costs.

    Book Universeel Service Management (USM) Beyond ITIL including exam voucher now

    This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.

    • 17-6-2021
      Online Virtual
      €1.000,00
      €1.000,00
    • 22-9-2021
      Online Virtual
      €1.000,00
      €1.000,00
    • 18-1-2022
      Utrecht
      €1.000,00
      €1.000,00
    • 7-4-2022
      Utrecht
      €1.000,00
      €1.000,00
     

    What is Universeel Service Management (USM) Beyond ITIL including exam voucher

    USM training emphasizes the process design of the service organization and its routines.
    After all, processes are the shortest and most efficient way to customer-relevant goals.
    USM goes one step further and focuses entirely on the workflows that ultimately define how the work is organized. Organizations that strongly focus on hierarchical or project-based routines - or even have based their organizational structure on it - can thus gain a lot in effectiveness and efficiency.

     
     

    Who should attend the Universeel Service Management (USM) Beyond ITIL including exam voucher

    Service organizations that want to get their organization in order can use USM, the Unified Service Management method. USM training deals with the management system of service providers. The participant learns to make practical choices with USM for managing his own organization. These choices are well-founded and easy to understand because they are based on a powerful service management architecture. This creates insight and tranquility in the organization, its management and its routines - which is a precondition for a structural improvement of the organization's performance.

    Prerequisites

    No specific prerequisites

    Objectives

    USM training emphasizes the process design of the service organization and its routines.
    After all, processes are the shortest and most efficient way to customer-relevant goals.
    USM goes one step further and focuses entirely on the workflows that ultimately define how the work is organized. Organizations that strongly focus on hierarchical or project-based routines - or even have based their organizational structure on it - can thus gain a lot in effectiveness and efficiency.
    Exam Information

    • Exam duration (minutes): 60 min
    • % extra time for non-native speakers: 0%
    • Number of exam questions: 40
    • Minimum to pass out of total questions: 26
    • Exam style: Multiple choice
    • Open Book: No
     
    Incompany

    How do you easily set up an organization with 5 processes and 8 workflows? Ideal to get everyone on the same page. The method behind the ITIL Practice.

    Training code
    CGAUSM-FCD
    Spoken Language
    Dutch
    Language Materials
    Dutch
    Dayparts
    4
    Price
    €1.000,00
    excl. VAT No extra costs.

    With an Incompany training you have several advantages:

    - You choose the location
    - You experience the training with your colleagues, so it is always in line with your practice
    - The trainer can tailor explanations, examples and assignments to your organization
    - In consultation exercises can be adapted to organization-specific questions

    Request more information or a quote.

     

    What is Universeel Service Management (USM) Beyond ITIL including exam voucher

    USM training emphasizes the process design of the service organization and its routines.
    After all, processes are the shortest and most efficient way to customer-relevant goals.
    USM goes one step further and focuses entirely on the workflows that ultimately define how the work is organized. Organizations that strongly focus on hierarchical or project-based routines - or even have based their organizational structure on it - can thus gain a lot in effectiveness and efficiency.

     
     

    Who should attend the Universeel Service Management (USM) Beyond ITIL including exam voucher

    Service organizations that want to get their organization in order can use USM, the Unified Service Management method. USM training deals with the management system of service providers. The participant learns to make practical choices with USM for managing his own organization. These choices are well-founded and easy to understand because they are based on a powerful service management architecture. This creates insight and tranquility in the organization, its management and its routines - which is a precondition for a structural improvement of the organization's performance.

    Prerequisites

    No specific prerequisites

    Objectives

    USM training emphasizes the process design of the service organization and its routines.
    After all, processes are the shortest and most efficient way to customer-relevant goals.
    USM goes one step further and focuses entirely on the workflows that ultimately define how the work is organized. Organizations that strongly focus on hierarchical or project-based routines - or even have based their organizational structure on it - can thus gain a lot in effectiveness and efficiency.
    Exam Information

    • Exam duration (minutes): 60 min
    • % extra time for non-native speakers: 0%
    • Number of exam questions: 40
    • Minimum to pass out of total questions: 26
    • Exam style: Multiple choice
    • Open Book: No
     
  • Related

    Fields of Expertise
    IT Service Management & BIM
     
  • e-CF competences with this course

     

    At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.

    e-Competence Level12345
    A.2.Service Level Management     
    C.1.User Support     
    C.2.Change Support     
    C.3.Service Delivery     
    D.8.Contract Management     
    E.3.Risk Management     
    E.4.Relationship Management     
    E.5.Process Improvement