Dutch
EnglishEmpathic Listening training
The 'Empathetic Listening' training provides the basic conversation technique for situations in which good communication with another person (colleague, partner, manager, customer) is important.
Training codeCGACOM-1CDSpoken LanguageDutchLanguage MaterialsDutchDayparts1Price€275,00excl. VAT No extra costs.Book Empathic Listening now
This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.
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- 19-1-2022Utrecht
- 7-2-2022Utrecht
Empathic Listening10
8.5
0
95 reviewsWhat is Empathic Listening
The "Empathic Listening" training provides basic communication techniques for situations where good communication with another (colleague, partner, manager, customer) is important.
These are situations where you want to engage in a professional relationship with the other.
We discuss the influence of identity (the specific background of the interlocutors), context and conversational purpose in the course of communication. The training provides a framework from which the techniques can be applied. The techniques will also be applied (practiced). The techniques we provide is the basis for all other training courses on entering into a relationship with another, for example from a role as advisor, manager, sales, business analyst, coach, team member, team supervisor or facilitator.
At the end of the training, the professional is familiar with the basic techniques for communication, applicable in any situation where entering into a relationship with another is of importance. In addition, the participant has insight into the importance of identity and context in the course of communication.Who should attend the Empathic Listening
The target group is any professional who wants to professionalize or maintain his / her conversational skills.
The training is suitable for the beginner professional and for the more experienced professional who wants to test his skills.
The technique is easy to explain, but in practice it proves to be extremely barbarous!Prerequisites
No. A deepening of this training is offered in Consultancy Skills - Communicate.
Objectives
After the training, the professional is familiar with the basic communication techniques, applicable in any situation where it is important to make a commitment to another. The participant also has insight into the importance of identity and context on the course of communication.
The 'Empathetic Listening' training provides the basic conversation technique for situations in which good communication with another person (colleague, partner, manager, customer) is important.
Training codeCGACOM-1CESpoken LanguageEnglishLanguage MaterialsEnglishDayparts1Price€275,00excl. VAT No extra costs.Book Empathic Listening now
This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.
- 21-10-2021Utrecht
Empathic Listening10
9.3
0
9 reviewsWhat is Empathic Listening
The "Empathic Listening" training provides basic communication techniques for situations where good communication with another (colleague, partner, manager, customer) is important.
These are situations where you want to engage in a professional relationship with the other.
We discuss the influence of identity (the specific background of the interlocutors), context and conversational purpose in the course of communication. The training provides a framework from which the techniques can be applied. The techniques will also be applied (practiced). The techniques we provide is the basis for all other training courses on entering into a relationship with another, for example from a role as advisor, manager, sales, business analyst, coach, team member, team supervisor or facilitator.
At the end of the training, the professional is familiar with the basic techniques for communication, applicable in any situation where entering into a relationship with another is of importance. In addition, the participant has insight into the importance of identity and context in the course of communication.Who should attend the Empathic Listening
The target group is any professional who wants to professionalize or maintain his / her conversational skills.
The training is suitable for the beginner professional and for the more experienced professional who wants to test his skills.
The technique is easy to explain, but in practice it proves to be extremely barbarous!Prerequisites
No. A deepening of this training is offered in Consultancy Skills - Communicate.
Objectives
After the training, the professional is familiar with the basic communication techniques, applicable in any situation where it is important to make a commitment to another. The participant also has insight into the importance of identity and context on the course of communication.
The 'Empathetic Listening' training provides the basic conversation technique for situations in which good communication with another person (colleague, partner, manager, customer) is important.
Training codeCGACOM-1CDSpoken LanguageDutchLanguage MaterialsDutchDayparts1Price€275,00excl. VAT No extra costs.With an Incompany training you have several advantages:
- You choose the location
- You experience the training with your colleagues, so it is always in line with your practice
- The trainer can tailor explanations, examples and assignments to your organization
- In consultation exercises can be adapted to organization-specific questions
Request more information or a quote.Empathic Listening10
8.5
0
95 reviewsWhat is Empathic Listening
The "Empathic Listening" training provides basic communication techniques for situations where good communication with another (colleague, partner, manager, customer) is important.
These are situations where you want to engage in a professional relationship with the other.
We discuss the influence of identity (the specific background of the interlocutors), context and conversational purpose in the course of communication. The training provides a framework from which the techniques can be applied. The techniques will also be applied (practiced). The techniques we provide is the basis for all other training courses on entering into a relationship with another, for example from a role as advisor, manager, sales, business analyst, coach, team member, team supervisor or facilitator.
At the end of the training, the professional is familiar with the basic techniques for communication, applicable in any situation where entering into a relationship with another is of importance. In addition, the participant has insight into the importance of identity and context in the course of communication.Who should attend the Empathic Listening
The target group is any professional who wants to professionalize or maintain his / her conversational skills.
The training is suitable for the beginner professional and for the more experienced professional who wants to test his skills.
The technique is easy to explain, but in practice it proves to be extremely barbarous!Prerequisites
No. A deepening of this training is offered in Consultancy Skills - Communicate.
Objectives
After the training, the professional is familiar with the basic communication techniques, applicable in any situation where it is important to make a commitment to another. The participant also has insight into the importance of identity and context on the course of communication.
Related
Fields of ExpertisePersonal Skillse-CF competences with this course
At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.
e-Competence Level 1 2 3 4 5 A.9.Innovating C.1.User Support C.2.Change Support C.3.Service Delivery C.4.Problem Management C.5.Systems Management D.10.Information and Knowledge Management D.11.Needs Identification D.3.Education and Training Provision D.4.Purchasing_Level D.5.Sales Proposal Development D.8.Contract Management D.9.Personnel Development E.2.Project and Portfolio Management E.3.Risk Management E.4.Relationship Management E.7.Business Change Management E.8.Information Security Management E.9.IS Governance
