• Digital Customer Experience

    Field of Expertise
  • Loyal customers are crucial to a healthy turnover. It is not just important to find customers but it is also important to keep them. This not easy these days with demanding customers, increasing competition and growing (digital) channels. It works only if you serve your clients consistently and uniquely through all possible channels. So that they are instantly recognized and always get the same experience; when, where or how they connect .... This is the essence of (Digital) Customer Experience. Read more.

  • Search within field of expertise

    Learning plan Digital Customer Experience

  • Loyal customers are crucial to a healthy turnover. It is not just important to find customers but it is also important to keep them. This not easy these days with demanding customers, increasing competition and growing (digital) channels. It works only if you serve your clients consistently and uniquely through all possible channels. So that they are instantly recognized and always get the same experience; when, where or how they connect .... This is the essence of (Digital) Customer Experience.


    Why is it attractive for your business?

    As a company, you are increasingly likely to face terms like "customer experience", "digital customer service" and "customer journeys". But do you know what you do with these terms? Are you able to improve the (digital) customer experience of your customers with the so-called "customer journey mapping"?

     

    A distinctive (digital) customer experience has a direct influence on the behaviour of your customers: they buy more, remain your customer longer and recommend you to other potential customers. This behaviour in turn leads to higher sales, retention, market share, and finally to realize your financial KPIs.

    Download the leafletHow can we help you?


    Capgemini will support you in achieving a distinctive Digital Customer Experience. We achieve this with our vision of customer service, the business case for digital strategy and a practical roadmap, conceiving and realizing new customer journeys and digital customer service. We have brought together all our international knowledge on Digital Transformation, Customer Experience, CRM, eCommerce and digital marketing and campaign management.

    Capgemini can transform your organization into an efficient and streamlined digital enterprise together with our technology partners and our hands-on experience in online and mobile.

    Read more about this in our leaflet.

  • Related

    Tailored Training Courses & Incompany
    Tailored Training Courses The option to tailor training courses to specific needs enables you as employer or manager to arrange a specific course for your employees on a location...