Wat is Business Processes in SAP for Utilities
Course based on software release: ERP 6.07 SP04, CRM 7.03 SP04, NW 7.11 SP03
Participants gain an overview of the business processes that can be mapped using SAP for Utilities Customer Relationship and Billing ("CR&B"). The most important customer business processes are introduced briefly using examples. The integration of CR&B with standard SAP components is exemplified.
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Contents:
Overview
CR&B application components
Integration of CR&B with standard SAP ERP system
Integration of CR&B with standard SAP CRM system
Execution of the most important business processes:
Customer information
Customer information with IC Web Client
Master data
Move-in/out handling
Device maintenance
Meter reading
Billing and invoicing
Energy data management
Intercompany data exchange
Contract accounts receivable and payable
