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  • SAP Cloud for Customer Administration (formerly C4C10) (C4H440)

  • SAP Cloud for Customer Administration (formerly C4C10) (C4H440)

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    Training code
    SAPROM0188
    Gesproken taal
    Engels
    Taal materiaal
    Engels
    Dagdelen
    6
    Kosten
    €2.015,14
    excl. BTW Geen extra kosten.

    Klik op onderstaande button om je in te schrijven voor deze training

    Onze excuses, deze training staat op dit moment helaas niet ingepland. We kunnen je mogelijk wel een alternatief bieden. Je kunt altijd vrijblijvend contact met ons opnemen


    Neem contact met ons op

    Training code
    SAPROM0188
    Gesproken taal
    Engels
    Taal materiaal
    Engels
    Dagdelen
    6
    Kosten
    €2.015,14
    excl. BTW Geen extra kosten.

    Klik op onderstaande button om je in te schrijven voor deze training

    Onze excuses, deze training staat op dit moment helaas niet ingepland. We kunnen je mogelijk wel een alternatief bieden. Je kunt altijd vrijblijvend contact met ons opnemen


    Neem contact met ons op

  • Wat is SAP Cloud for Customer Administration (formerly C4C10)

    In this course you will learn how to set up and run SAP Cloud for Customer effectively for your day-to-day business. Course based on software release: SAP Cloud for Customer 2105
     
    This course will prepare you to:
    • Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
    • Create an organization structure enabling customers to use the solution to meet the needs of the business
    • Migrate data into the application and troubleshoot migration issues
    • Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
    • Set up and configure the solution to manage business processes including sales, marketing, service and social
    • Describe the integration scenarios available with SAP Cloud for Customer
    • Adapt and extend the solution to meet customer-specific needs
    • Learn about the mobile features of SAP Cloud for Customer
    • Demonstrate the reporting capabilities of the system
     
    Contents:
    Introduction to SAP Cloud for Customer
    • Articulating the Functional Capabilities of SAP Cloud for Customer
    Starting the Project
    • Preparing for the Implementation Project
    • Describing Fine Tuning
    • Describing Q-Gates
    Account and Contact Management
    • Understanding the Basic Functions of Account and Contact Management
    Products and Price Lists
    • Understanding Products and Price List Concepts in SAP Sales Cloud
    Organizational Structure
    • Explaining the Role of an Organizational Structure in the Solution
    Territory Management
    • Defining Complex Territory Hierarchy Structures
    User and Role Management
    • Maintaining Employees and Explain What a Business User Is
    Data Migration
    • Guiding Your Customer on Which Data Should Be Migrated
    Integration
    • Describing Integration Scenarios with CRM and ECC
    • Describing Integration with FSM
    • Describing Integration with Microsoft Outlook
    • Describing the Benefits of Integration with Social Media
    Notifications, Workflow, and Approvals
    • Setting Up an Approval Process for Opportunities
    Personalization and Extensibility
    • Describing How to Use Personalization and Adaptation
    Analytics Framework
    • Exploring the Standard Reports and Create or Modify Views for Those Reports
    Mobile
    • Describing the Different Mobile Access Options
    Solution Walkthrough
    • Preparing an SAP Cloud for Customer Environment for Solution Walkthrough
    Preparing for Go-Live
    • Describing the Necessary Go-Live Activities

  • Voor wie is SAP Cloud for Customer Administration (formerly C4C10)

    Target Group:
    Business Process Architect
    Program / Project Manager
    System Administrator
    Prerequisites:
    Essential
    • CRM/SD domain knowledge
    Recommended
    • SAP Cloud for Customer functional experience
    • C4H410 OR C4H510
    • This course applies to the SAP Sales Cloud certification exam and SAP Service Cloud certification exam
    • This course is often offered during the same week as the SAP Sales Cloud Course (C4H410) / SAP Service Cloud Course (C4H510). It is recommended that this course be taken after the C4H410 / C4H510 course, to gain maximum product benefit and certification expertise.