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  • ITIL®4 Strategist Direct, Plan and Improve (NL)

  • Group Training

    This training offers you the practical skills needed to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

    Training code
    CGAIT4DPCD
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    6
    Price
    €2.150,00
    excl. VAT No extra costs.

    Book ITIL®4 Strategist Direct, Plan and Improve (NL) now

    In group training, we use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken language and Language materials on the left for language info.

    This course currently isn't planned. Please fill in your contact details below and we'll get in touch with you within two working days.

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    What is ITIL®4 Strategist Direct, Plan and Improve

    This training offers you the practical skills needed to create a 'learning and improving' IT organization, with a strong and effective strategic direction.
    The module uses the influence and impact of Agile and Lean operation of works, and how they can be used to the advantage of an organization.
    After the training you will know a practical and strategic method for planning and delivering continuous improvement with the desired maneuverability.

    ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.

     
     

    Who should attend ITIL®4 Strategist Direct, Plan and Improve

    ITIL 4 Strategist Direct, Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements

    Prerequisites

    ITIL 4 Foundation

    Objectives

    Understand the differences between the following key concepts:

    • Vision and mission
    • Strategy, tactics and operations
    • Governance, compliance and management
    • Policies, controls and guidelines

    Identify the scope of control and within this:

    • Know how to cascade objectives and requirements
    • Know how to define effective policies, controls and guidelines
    • Know how to place decision-making authority at the correct level
    • Understand the role of risk and risk management in DPI
    • Understand how governance impacts DPI
    • Know how to ensure that controls are sufficient, but not excessive
    • Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
    • Know how to identify assessment objectives, outputs, requirements and criteria
    • Know how to select an appropriate assessment method for a particular situation
    • Know how to define and prioritize desired outcomes of an improvement
    • Know how to build, justify and advocate for a business case

    Know how to conduct:

    • improvement reviews
    • analysis of lessons learned
    • Know how to embed continual improvement at all levels of the SVS
    • Understand the nature, scope and potential benefits of organizational change management
    • Know how to use the key principles and methods of Communication & OCM
    • Identify and manage different types of stakeholders
    • Effectively communicate with and influence others
    • Establish effective feedback channels
    • Know how to establish effective interfaces across the value chain
    • Know how to define indicators and metrics to support objectives
    • Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
    • Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.
    • Addressing the 4 dimensions
    • Applying the guiding principles
    • Value stream mapping
    • Optimization of workflow
    • Elimination of waste
    • Ensuring & utilizing feedback

    Exam information

    This training includes a voucher for the official, internationally recognized exam.
    The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
    Bear in mind that you must plan your exam at least 5 working days in advance.
    For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

    • Exam duration (minutes): 90 min
    • % extra time for non-native speakers: 25%
    • Number of exam questions: 40
    • Minimum to pass out of total questions: 28
    • Exam style: Multiple choice
    • Open Book: No
     
    Incompany

    This training offers you the practical skills needed to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

    Training code
    CGAIT4DPCD
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    6
    Price
    €2.150,00
    excl. VAT No extra costs.

    With an Incompany training you have several advantages:

    - You choose the location
    - You experience the training with your colleagues, so it is always in line with your practice
    - The trainer can tailor explanations, examples and assignments to your organization
    - In consultation exercises can be adapted to organization-specific questions

    Request more information or a quote.

     

    What is ITIL®4 Strategist Direct, Plan and Improve

    This training offers you the practical skills needed to create a 'learning and improving' IT organization, with a strong and effective strategic direction.
    The module uses the influence and impact of Agile and Lean operation of works, and how they can be used to the advantage of an organization.
    After the training you will know a practical and strategic method for planning and delivering continuous improvement with the desired maneuverability.

    ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.

     
     

    Who should attend ITIL®4 Strategist Direct, Plan and Improve

    ITIL 4 Strategist Direct, Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements

    Prerequisites

    ITIL 4 Foundation

    Objectives

    Understand the differences between the following key concepts:

    • Vision and mission
    • Strategy, tactics and operations
    • Governance, compliance and management
    • Policies, controls and guidelines

    Identify the scope of control and within this:

    • Know how to cascade objectives and requirements
    • Know how to define effective policies, controls and guidelines
    • Know how to place decision-making authority at the correct level
    • Understand the role of risk and risk management in DPI
    • Understand how governance impacts DPI
    • Know how to ensure that controls are sufficient, but not excessive
    • Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
    • Know how to identify assessment objectives, outputs, requirements and criteria
    • Know how to select an appropriate assessment method for a particular situation
    • Know how to define and prioritize desired outcomes of an improvement
    • Know how to build, justify and advocate for a business case

    Know how to conduct:

    • improvement reviews
    • analysis of lessons learned
    • Know how to embed continual improvement at all levels of the SVS
    • Understand the nature, scope and potential benefits of organizational change management
    • Know how to use the key principles and methods of Communication & OCM
    • Identify and manage different types of stakeholders
    • Effectively communicate with and influence others
    • Establish effective feedback channels
    • Know how to establish effective interfaces across the value chain
    • Know how to define indicators and metrics to support objectives
    • Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
    • Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.
    • Addressing the 4 dimensions
    • Applying the guiding principles
    • Value stream mapping
    • Optimization of workflow
    • Elimination of waste
    • Ensuring & utilizing feedback

    Exam information

    This training includes a voucher for the official, internationally recognized exam.
    The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
    Bear in mind that you must plan your exam at least 5 working days in advance.
    For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

    • Exam duration (minutes): 90 min
    • % extra time for non-native speakers: 25%
    • Number of exam questions: 40
    • Minimum to pass out of total questions: 28
    • Exam style: Multiple choice
    • Open Book: No
     

  • Related

    Fields of Expertise
    IT Service Management & BIM
     

  • e-CF competences with this course

     

    At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.

    e-Competence Level12345
    A.2.Service Level Management     
    D.10.Information and Knowledge Management     
    C.3.Service Delivery