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SIAM™ Foundation e-learning (EN)
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Service Integration and Management Foundation e-learning is for professionals who want to implement SIAM in their organization and professionals who already work with IT Service Management.
Training codeCGASIAMFEESpoken LanguageEnglishLanguage MaterialsEnglishPrice€800,00excl. VAT No extra costs.Individual booking
Learn and develop yourself at any moment and location that you like.
What is SIAM™ Foundation e-learning
EXIN SIAM™ (Service Integration and Management) looks at the methodology to manage multiple service providers and integrate them seamlessly to create a single business-facing IT organization. The principles of Service Integration and Management provide governance, management, integration, assurance, and coordination. The aligned approach to service management ensures that the customer organization gets maximum value and seamless service from its providers. The SIAM™ certification program has been developed by EXIN in cooperation with experts in the field.
This e-learning prepares you for the SIAM™ Foundation exam.Who should attend SIAM™ Foundation e-learning
Service Integration and Management Foundation e-learning is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.
Prerequisites
There are no specific requirements to participate in this training. Experience with Service Management like ITIL® is recommended.
Objectives
After this training, you will be able to:
- Understand the main concepts and processes of SIAM that are used in organizations;
- Establish a SIAM ecosystem in order to better organize the organization's resources;
- Provide better support during a SIAM implementation by understanding the main considerations for the most important processes;
- Reduce risks associated with Integrated Services and the SIAM ecosystem;
- Connect different practices with SIAM to boost and improve the organization’s service provision.
- Integrate services by using different structures based on SIAM practices and methodology;
- Recognize the key stages of SIAM implementation in order to better plan its roll-out;
- Determine SIAM roles and responsibilities in processes and the organization;
- Better select the most appropriate SIAM practices in line with the organization’s environment and maturity;
Exam information
The e-learning includes a voucher for the official, internationally recognized exam.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy- Exam duration (minutes): 60
- % extra time for non-native speakers: 25
- Number of exam questions: 40
- Minimum correct questions: 26
- Exam style: Multiple choice
- Open book: No
Service Integration and Management Foundation e-learning is for professionals who want to implement SIAM in their organization and professionals who already work with IT Service Management.
Training codeCGASIAMFEESpoken LanguageEnglishLanguage MaterialsEnglishPrice€800,00excl. VAT No extra costs.With an Incompany training you have several advantages:
- You choose the location
- You experience the training with your colleagues, so it is always in line with your practice
- The trainer can tailor explanations, examples and assignments to your organization
- In consultation exercises can be adapted to organization-specific questions
Request more information or a quote.What is SIAM™ Foundation e-learning
EXIN SIAM™ (Service Integration and Management) looks at the methodology to manage multiple service providers and integrate them seamlessly to create a single business-facing IT organization. The principles of Service Integration and Management provide governance, management, integration, assurance, and coordination. The aligned approach to service management ensures that the customer organization gets maximum value and seamless service from its providers. The SIAM™ certification program has been developed by EXIN in cooperation with experts in the field.
This e-learning prepares you for the SIAM™ Foundation exam.Who should attend SIAM™ Foundation e-learning
Service Integration and Management Foundation e-learning is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.
Prerequisites
There are no specific requirements to participate in this training. Experience with Service Management like ITIL® is recommended.
Objectives
After this training, you will be able to:
- Understand the main concepts and processes of SIAM that are used in organizations;
- Establish a SIAM ecosystem in order to better organize the organization's resources;
- Provide better support during a SIAM implementation by understanding the main considerations for the most important processes;
- Reduce risks associated with Integrated Services and the SIAM ecosystem;
- Connect different practices with SIAM to boost and improve the organization’s service provision.
- Integrate services by using different structures based on SIAM practices and methodology;
- Recognize the key stages of SIAM implementation in order to better plan its roll-out;
- Determine SIAM roles and responsibilities in processes and the organization;
- Better select the most appropriate SIAM practices in line with the organization’s environment and maturity;
Exam information
The e-learning includes a voucher for the official, internationally recognized exam.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy- Exam duration (minutes): 60
- % extra time for non-native speakers: 25
- Number of exam questions: 40
- Minimum correct questions: 26
- Exam style: Multiple choice
- Open book: No
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e-CF competences with this course
At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.
| e-Competence Level | 1 | 2 | 3 | 4 | 5 |
|---|---|---|---|---|---|
| D.4.Purchasing_Level | |||||
| E.7.Business Change Management | |||||
| E.9.Information Systems Governance |