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Empathic Listening (NL)
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After following this training, you consciously establish contact with, for example, your colleague, customer, or client.
Training codeCGACOM-1CDSpoken LanguageDutchLanguage MaterialsDutchDayparts1Price€400,00excl. VAT No extra costs.Book Empathic Listening (NL) now
In group training, we use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken language and Language materials on the left for language info.
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9-11-2023Online Virtual
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22-11-2023Utrecht
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8-12-2023Utrecht
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Empathic Listening (NL)
10
8.9
0
175 reviewsWhat is Empathic Listening
You can listen, of course - you've been doing that all your life. But empathic listening? Really trying to put yourself in the shoes of the other and understand his subjective experience? Do you do that too?
By listening empathically, you make a real connection and give depth to a conversation. You apply techniques that invite the other to elaborate on themselves. That way, you learn to understand his way of thinking. This makes it possible to choose your words in such a way that you connect with the inner world of the other person.
In this training you will get introduced to the basic communication model of Shannon & Weaver. You also learn to use listening techniques, such as chunking. You practice a lot, and you will get feedback on your listening style. What you learn in this training forms the basis for all other Academy training courses which have communication as their focus point (such as Consultancy Skills or Coaching: the Approach).Who should attend Empathic Listening
This training is intended for anyone who wants to master the basic techniques for conducting a conversation.
The training is suitable for both the novice and the more experienced professional who wants to sharpen his skills. From consultant to executive to salesperson – as soon as you are in a conversation with another person, empathic listening is important.Prerequisites
None
Objectives
After following this training, you consciously establish contact with, for example, your colleague, customer, or client. You understand the most important aspects of communication and you know how to apply listening techniques. During a conversation, you know how to tune in to the way of thinking of the other person.
After following this training, you consciously establish contact with, for example, your colleague, customer, or client.
Training codeCGACOM-1CDSpoken LanguageDutchLanguage MaterialsDutchDayparts1Price€400,00excl. VAT No extra costs.With an Incompany training you have several advantages:
- You choose the location
- You experience the training with your colleagues, so it is always in line with your practice
- The trainer can tailor explanations, examples and assignments to your organization
- In consultation exercises can be adapted to organization-specific questions
Request more information or a quote.Empathic Listening (NL)
10
8.9
0
175 reviewsWhat is Empathic Listening
You can listen, of course - you've been doing that all your life. But empathic listening? Really trying to put yourself in the shoes of the other and understand his subjective experience? Do you do that too?
By listening empathically, you make a real connection and give depth to a conversation. You apply techniques that invite the other to elaborate on themselves. That way, you learn to understand his way of thinking. This makes it possible to choose your words in such a way that you connect with the inner world of the other person.
In this training you will get introduced to the basic communication model of Shannon & Weaver. You also learn to use listening techniques, such as chunking. You practice a lot, and you will get feedback on your listening style. What you learn in this training forms the basis for all other Academy training courses which have communication as their focus point (such as Consultancy Skills or Coaching: the Approach).Who should attend Empathic Listening
This training is intended for anyone who wants to master the basic techniques for conducting a conversation.
The training is suitable for both the novice and the more experienced professional who wants to sharpen his skills. From consultant to executive to salesperson – as soon as you are in a conversation with another person, empathic listening is important.Prerequisites
None
Objectives
After following this training, you consciously establish contact with, for example, your colleague, customer, or client. You understand the most important aspects of communication and you know how to apply listening techniques. During a conversation, you know how to tune in to the way of thinking of the other person.
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Brochure
Related
e-CF competences with this course
At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.
e-Competence Level | 1 | 2 | 3 | 4 | 5 |
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A.9.Innovating | |||||
C.1.User Support | |||||
C.2.Change Support | |||||
C.3.Service Delivery | |||||
C.4.Problem Management | |||||
C.5.Systems Management | |||||
D.10.Information and Knowledge Management | |||||
D.3.Education and Training Provision | |||||
D.4.Purchasing_Level | |||||
D.5.Sales Development | |||||
D.8.Contract Management | |||||
D.9.Personnel Development | |||||
E.2.Project and Portfolio Management | |||||
E.3.Risk Management | |||||
E.4.Relationship Management | |||||
E.6.ICT Quality Management | |||||
E.7.Business Change Management | |||||
E.8.Information Security Management | |||||
E.9.Information Systems Governance |