• Empathic Listening (NL)

  • Group Training

    After following this training, you consciously establish contact with, for example, your colleague, customer, or client.

    Training code
    CGACOM-1CD
    Spoken Language
    Dutch
    Language Materials
    Dutch
    Dayparts
    1
    Price
    €400,00
    excl. VAT No extra costs.

    Book Empathic Listening (NL) now

    In group training, we use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken language and Language materials on the left for language info.

    • 27-12-2022
      Online Virtual
      €400,00
      €400,00
    • 11-1-2023
      Utrecht
      €400,00
      €400,00
    • 7-3-2023
      Utrecht
      €400,00
      €400,00
    • 23-3-2023
      Online Virtual
      €400,00
      €400,00
    • 23-3-2023
      Online Virtual
      €400,00
      €400,00
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    • 3-4-2023
      Utrecht
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      €400,00
    • 21-4-2023
      Online Virtual
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    • 1-5-2023
      Utrecht
      €400,00
      €400,00
    • 23-5-2023
      Online Virtual
      €400,00
      €400,00
    • 1-6-2023
      Utrecht
      €400,00
      €400,00
    • 19-6-2023
      Online Virtual
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      €400,00
    • 3-7-2023
      Utrecht
      €400,00
      €400,00
    • 19-7-2023
      Online Virtual
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      €400,00
    • 4-9-2023
      Utrecht
      €400,00
      €400,00
    • 18-9-2023
      Online Virtual
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      €400,00
    • 26-9-2023
      Utrecht
      €400,00
      €400,00
    • 10-10-2023
      Online Virtual
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      €400,00
    • 25-10-2023
      Utrecht
      €400,00
      €400,00
    • 9-11-2023
      Online Virtual
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      €400,00
    • 23-11-2023
      Utrecht
      €400,00
      €400,00
    Empathic Listening (NL)
    10
    8.8
    0
    151 reviews
     

    What is Empathic Listening

    You can listen, of course - you've been doing that all your life. But empathic listening? Really trying to put yourself in the shoes of the other and understand his subjective experience? Do you do that too?
    By listening empathically, you make a real connection and give depth to a conversation. You apply techniques that invite the other to elaborate on themselves. That way, you learn to understand his way of thinking. This makes it possible to choose your words in such a way that you connect with the inner world of the other person.
    In this training you will get introduced to the basic communication model of Shannon & Weaver. You also learn to use listening techniques, such as chunking. You practice a lot, and you will get feedback on your listening style. What you learn in this training forms the basis for all other Academy training courses which have communication as their focus point (such as Consultancy Skills or Coaching: the Approach).

     
     

    Who should attend Empathic Listening

    This training is intended for anyone who wants to master the basic techniques for conducting a conversation.
    The training is suitable for both the novice and the more experienced professional who wants to sharpen his skills. From consultant to executive to salesperson – as soon as you are in a conversation with another person, empathic listening is important.

    Prerequisites

    None

    Objectives

    After following this training, you consciously establish contact with, for example, your colleague, customer, or client. You understand the most important aspects of communication and you know how to apply listening techniques. During a conversation, you know how to tune in to the way of thinking of the other person.

     
    Incompany

    After following this training, you consciously establish contact with, for example, your colleague, customer, or client.

    Training code
    CGACOM-1CD
    Spoken Language
    Dutch
    Language Materials
    Dutch
    Dayparts
    1
    Price
    €400,00
    excl. VAT No extra costs.

    With an Incompany training you have several advantages:

    - You choose the location
    - You experience the training with your colleagues, so it is always in line with your practice
    - The trainer can tailor explanations, examples and assignments to your organization
    - In consultation exercises can be adapted to organization-specific questions

    Request more information or a quote.

    Empathic Listening (NL)
    10
    8.8
    0
    151 reviews
     

    What is Empathic Listening

    You can listen, of course - you've been doing that all your life. But empathic listening? Really trying to put yourself in the shoes of the other and understand his subjective experience? Do you do that too?
    By listening empathically, you make a real connection and give depth to a conversation. You apply techniques that invite the other to elaborate on themselves. That way, you learn to understand his way of thinking. This makes it possible to choose your words in such a way that you connect with the inner world of the other person.
    In this training you will get introduced to the basic communication model of Shannon & Weaver. You also learn to use listening techniques, such as chunking. You practice a lot, and you will get feedback on your listening style. What you learn in this training forms the basis for all other Academy training courses which have communication as their focus point (such as Consultancy Skills or Coaching: the Approach).

     
     

    Who should attend Empathic Listening

    This training is intended for anyone who wants to master the basic techniques for conducting a conversation.
    The training is suitable for both the novice and the more experienced professional who wants to sharpen his skills. From consultant to executive to salesperson – as soon as you are in a conversation with another person, empathic listening is important.

    Prerequisites

    None

    Objectives

    After following this training, you consciously establish contact with, for example, your colleague, customer, or client. You understand the most important aspects of communication and you know how to apply listening techniques. During a conversation, you know how to tune in to the way of thinking of the other person.

     
  • Related

    Fields of Expertise
    Leadership & Personal Skills
     
  • e-CF competences with this course

     

    At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.

    e-Competence Level12345
    A.9.Innovating     
    C.1.User Support     
    C.2.Change Support     
    C.3.Service Delivery     
    C.4.Problem Management     
    C.5.Systems Management     
    D.10.Information and Knowledge Management     
    D.11.Needs Identification     
    D.3.Education and Training Provision     
    D.4.Purchasing_Level     
    D.5.Sales Proposal Development     
    D.8.Contract Management     
    D.9.Personnel Development     
    E.2.Project and Portfolio Management     
    E.3.Risk Management     
    E.4.Relationship Management     
    E.7.Business Change Management     
    E.8.Information Security Management     
    E.9.IS Governance