Frequently Asked Questions (FAQ)

If you have special wishes for meals, or a diet, please let us know. We will do our best to take these into account. Send our diet wishes to us via the contact form.

All the documents will be shared in the digital learning environment, including the presentations. 

If you are not satisfied, you can indicate this on your evaluation form. We go through these daily and if you are dissatisfied, we will contact you.

If you have a complaint, you can submit it through our complaints procedure. More information can be found on this page.

You can subscribe to our newsletter by clicking this link. Of course you'll always be able to unsubscribe by clicking the opt-out link at the bottom of our newsletter. By subscribing to our newsletter you'll stay up to date on our latest news, interesting promotions and new courses that suit your field of expertise or career. You can also find the latest news on the news section of our website.The newsletter is only available in Dutch.
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For a regular day course it is not possible to book an overnight stay at Capgemini Academy. There are several hotels in the neighborhood of our training centre, Reykjavikplein 1, Utrecht, The Netherlands. 

All rates shown on our website are, unless noted otherwise, 'all in rates'. So you will not have any financial surprises afterwards. If you attend a course that takes place between 9 pm and 4.30 pm lunch is included. For courses that take place between 1.30 pm and 9.30 pm, dinner is included. For evening courses (6.30 pm - 9.30 pm), dinner is not included.

For the route via public transportation, please download our directions or plan your trip via www.9292ov.nl.

Yes, we have a parking facilities at all locations. The location of the parking depends on the training location.

The courses are mostly provided at our training centre. This is at Reykjavikplein 1 in Utrecht, unless another location is mentioned in the invitation. For more information, please check the directions. 

Normally this isn't possible because this way we aren't able to guarantee the quality of service we promise. But we are more than willing to discuss a suitable solution. The solution also depends on the type of course.

You can contact the Academy Customer Service by phone 030-6896600. We are available from Monday till Friday from 8.30. 

As a client you have the right to cancel a course. Canceling a course needs to happen per letter or e-mail. When canceling, it's important to know that the cancelation date is the date on which Capgemini Academy receives your cancelation. Changing dates to attend a course is seen as cancelation of one course and enrollment to another. For more information please check our terms of use. As a client you have the right to change an attendant with another attendant for the course, but only if this change happens before start of the course. There are no charges for such changes. Changing the date of an individual course is free of charge for a maximum of five times rescheduling one date. For all other days you wish to reschedule, costs will be charged.

Yes, this is possible. Please use the contact form to inform us about the modifications. 
 

We would like to talk to you about the possibilities. Please contact the Academy Customer Service 030-6896600 of csopl.nl@capgemini.com.

Please contact the Academy Customer Service 030-6896600 of csopl.nl@capgemini.com.

After registering on the website you’ll receive an email with the request to confirm the course. When the request is confirmed you’ll receive a confirmation email from the Academy Customer Service within 48 hours. If you did not receive this email, please contact the Customer Service department at 030-6896600 or csopl.nl@capgemini.com. 

You can register for the courses on our website. You can find the scheduled dates for each group course. For individual courses we will discuss the available dates with you. You can enter your preferred date on the registration form. Individual course are provided on Monday, Tuesday, Thursday. 

Please report changes to your personal data via our on-line contact form https://academy.capgemini.nl/contact

After completing a course, you continue to have access to our digital learning environment for another month. You can find completed training sessions under the menu link 'My Archive'. If the documents cannot be found there, please contact academy@capgemini.com

Capgemini Academy has set up a digital learning environment, where you can, for example, download training materials and order necessary books.

Please contact academy@capgemini.com

Please find our digital learning environment at https://myacademy.capgemini.com/

Your login name is the same as the email address you registered with. You can request a new password by clicking on "Forgot password?" on the login page of our learning environment https://myacademy.capgemini.com/

Try to order the book again by using another Internet browser, like Firefox or Google Chrome. If the link still doesn’t work, please contact academystudentservicedesk.bnl@capgemini.com.

The course can be ordered, free of charge, from the digital learning environment. To do so, please click 'Start' under the specific course in the digital learning environment.

That differs per training. If preparation is required, you will find this in the invitation e-mail we sent you.

You will get access to the digital learning environment two weeks prior to the start of the course. You can find the required materials for the course here. We recommend you to download all the documents in advance and save them on your laptop. 

The course material is included in the price, including the book (if needed). For a small number of courses we request you order the book yourself, through a link we provide in the digital learning environment. 

The invoice will be sent to the provided e-mail address. When you haven't provided an e-mail address for the invoice, it will be sent to your registered postal address.

1 The customer shall be entitled to cancel the agreed training programme. Cancellation shall be done in writing or electronically, by which the cancellation date shall be the date upon which Capgemini Academy receives the cancellation. Within this framework, postponement of a training programme shall be considered to be a cancellation followed by a new application, by which this section is fully applicable.

2 The cancellation costs are as follows (expressed as a percentage of the agreed price): -

• up to twenty working days prior to commencement 0
• twenty to ten working days prior to commencement 50
• less than ten working days prior to commencement 100.

3 The customer shall be entitled to replace a participant registered for a training programme by a different person, providing this is reported to Capgemini Academy before the training programme commences. No costs are involved for replacements of this type.

You will receive the invoice after completion of the course. The payment term is 60 days.

You have taken an exam at an external certification institute (CITO, APMG or EXIN). You did get access to the portal where you can download the certificate. If you do not have access to the portal, you need to contact one of the institutes. Additional costs will be charged. 

Exams and resits are bookable through our website or our customer services department. Would you like to retake an exam, the resit will be charged. You can make this booking through our website. You can receive an overview of all exam dates by contacting our Customer Services department by calling us at: 030-6896600.

A laptop/PC  has to be connected to the internet and a certain speed is required. A webcam must be connected as well. Please check here if your laptop/PC is suited for an AnyTime AnyPlace exam. 

You can find the cost per exam on the course page for the exam on the Capgemini Academy website.You can find the coursepage via the searchfunction. Type the name of the requested exam in the searchbox.

Capgemini Academy is an accredited educational institute. This gives us the possibility to test our students. This means you can only take exams if you also attended the course at Capgemini Academy. If you didn’t attend the course with us, then please seek for an examination institute.

Please check the cancellation conditions. In case of an exam, it is not possible to replace an attendant with another attendant.

You will get access to the exercise environment after you are enrolled for one of the following exams:  
Change management  Foundation Engels
IPMA-C Nederlands
IPMA-C Engels
Management of Portfolio Foundation Engels
Management of Risk Foundation Engels
Managing Successful Programmes Foundation Engels
Managing Successful Programmes Practitioner Engels
Managing Successful Programmes Engels
Prince2 Foundation Engels
Prince2 Foundation Nederlands
Prince2 Practitioner Engels
Prince2 Practitioner Engels
P3O Foundation Engels

You will receive the exam voucher from the Academy after completing the course.

Exams and resits are bookable through the website of Capgemini Academy. You can receive an overview of all exam dates by contacting our Customer Services department by calling us at: 030-6896600

Exams take place on scheduled, regular dates at Capgemini Academy. You can receive an overview of all exam dates by contacting our Customer Services department by calling us at: +31 (0) 30 203 0510.