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Empathic Listening (EN)
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Discover the power of Empathic Listening and learn to connect deeply with others by understanding their unique perspectives.
Training codeCGACOM-1CESpoken LanguageEnglishLanguage MaterialsEnglishDayparts1Price€400,00excl. VAT No extra costs.Book Empathic Listening (EN) now
In group training, we use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken language and Language materials on the left for language info.
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4-9-2025Online Virtual
Empathic Listening (EN)
10
9.4
0
20 reviewsWhat is Empathic Listening
Empathic Listening is not just about hearing words, but truly understanding the experiences and perspectives of others. This training teaches you how to genuinely connect with somebody, which leads to deeper and more impactful conversations. You’ll practice extensively and receive feedback on your listening style. The skills you acquire here form the foundation for all other Academy courses focused on communication, such as Consultancy Skills or Coaching: the Approach.
Enrolling in our Empathic Listening course could be a game-changer for your communication skills? Our seasoned trainers, armed with their hands-on experience, bring theoretical concepts to life, offering you practical insights and tried-and-true best practices ready for immediate application.
Who should attend Empathic Listening
For every professional who wants to get the best out of themselves and others every day, such as:
- Team Leaders: Improve team dynamics and foster a supportive environment.
- Customer Service Representatives: Enhance customer interactions and solve issues effectively.
- Sales Professionals: Build stronger relationships with clients and close deals successfully.
- HR Professionals: Facilitate better employee engagement and conflict resolution.
- Teachers: Create a more inclusive and understanding classroom environment.
Prerequisites
No specific prerequisites. Anyone interested in improving their communication skills and building stronger relationships can benefit from this training.
Objectives
At the end of the training, you will be able to:
- Establish conscious contact with colleagues, customers and other stakeholders.
- Understand the key aspects of communication and apply listening techniques.
- Tune into the thinking patterns of others during conversations.
This course is designed to assist individuals looking to enhance their communication skills and build more meaningful connections in their personal and professional lives.
Discover the power of Empathic Listening and learn to connect deeply with others by understanding their unique perspectives.
Training codeCGACOM-1CESpoken LanguageEnglishLanguage MaterialsEnglishDayparts1Price€400,00excl. VAT No extra costs.With an Incompany training you have several advantages:
- You choose the location
- You experience the training with your colleagues, so it is always in line with your practice
- The trainer can tailor explanations, examples and assignments to your organization
- In consultation exercises can be adapted to organization-specific questions
Request more information or a quote.Empathic Listening (EN)
10
9.4
0
20 reviewsWhat is Empathic Listening
Empathic Listening is not just about hearing words, but truly understanding the experiences and perspectives of others. This training teaches you how to genuinely connect with somebody, which leads to deeper and more impactful conversations. You’ll practice extensively and receive feedback on your listening style. The skills you acquire here form the foundation for all other Academy courses focused on communication, such as Consultancy Skills or Coaching: the Approach.
Enrolling in our Empathic Listening course could be a game-changer for your communication skills? Our seasoned trainers, armed with their hands-on experience, bring theoretical concepts to life, offering you practical insights and tried-and-true best practices ready for immediate application.
Who should attend Empathic Listening
For every professional who wants to get the best out of themselves and others every day, such as:
- Team Leaders: Improve team dynamics and foster a supportive environment.
- Customer Service Representatives: Enhance customer interactions and solve issues effectively.
- Sales Professionals: Build stronger relationships with clients and close deals successfully.
- HR Professionals: Facilitate better employee engagement and conflict resolution.
- Teachers: Create a more inclusive and understanding classroom environment.
Prerequisites
No specific prerequisites. Anyone interested in improving their communication skills and building stronger relationships can benefit from this training.
Objectives
At the end of the training, you will be able to:
- Establish conscious contact with colleagues, customers and other stakeholders.
- Understand the key aspects of communication and apply listening techniques.
- Tune into the thinking patterns of others during conversations.
This course is designed to assist individuals looking to enhance their communication skills and build more meaningful connections in their personal and professional lives.
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Brochure
Related
e-CF competences with this course
At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.
e-Competence Level | 1 | 2 | 3 | 4 | 5 |
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A.9.Innovating | |||||
C.1.User Support | |||||
C.2.Change Support | |||||
C.3.Service Delivery | |||||
C.4.Problem Management | |||||
C.5.Systems Management | |||||
D.10.Information and Knowledge Management | |||||
D.3.Education and Training Provision | |||||
D.4.Purchasing_Level | |||||
D.5.Sales Development | |||||
D.8.Contract Management | |||||
D.9.Personnel Development | |||||
E.2.Project and Portfolio Management | |||||
E.3.Risk Management | |||||
E.6.ICT Quality Management | |||||
E.7.Business Change Management | |||||
E.8.Information Security Management | |||||
E.9.Information Systems Governance |