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Copilot for Customer Service (EN)
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Copilot for Customer Service: for a better customer journey and better agent experience.
Training codeCGACOPCSCESpoken LanguageEnglishLanguage MaterialsEnglishDayparts2Price€600,00excl. VAT No extra costs.Book Copilot for Customer Service (EN) now
In group training, we use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken language and Language materials on the left for language info.
What is Copilot for Customer Service
Copilot for Customer Service is an advanced tool that uses artificial intelligence to improve customer interactions. It includes chatbots that provide automated support, and it provides proactive insights, recommendations, and automation to support agents in delivering better service and increasing customer satisfaction.
With features such as conversation analytics, summaries, generative email composing features, predictive support, and task analysis, Copilot streamlines the customer service process and improves team efficiency.During the training, the application of what you learn is central and you will be challenged to work with the theory in practical cases. The training is given by people who work in practice within the Customer Service domain and know what it is about. They would like to pass on that practical knowledge.
Who should attend Copilot for Customer Service
The Copilot for Customer Service training is suitable for:
- Customer Service professionals
- Team Leaders Customer Care
- Administrators of Dynamics Customer Service
- Consultants in the field of Dynamics / Power Platform
Prerequisites
There are no specific requirements to participate in this training.
Objectives
After this training, participants will achieve the following learning objectives:
- Understand the features and capabilities of Copilot for Dynamics Customer Service, including chatbots.
- Learn how to configure and customize Copilot and chatbots to fit your organization's needs.
- Develop skills to use proactive insights and recommendations from Copilot, both with and without chatbots, for better customer service.
- Learn how to integrate chatbots into customer service processes for improved efficiency and customer satisfaction.
- Understand best practices for using Copilot and chatbots to maximize value for your organization.
Copilot for Customer Service: for a better customer journey and better agent experience.
Training codeCGACOPCSCESpoken LanguageEnglishLanguage MaterialsEnglishDayparts2Price€600,00excl. VAT No extra costs.With an Incompany training you have several advantages:
- You choose the location
- You experience the training with your colleagues, so it is always in line with your practice
- The trainer can tailor explanations, examples and assignments to your organization
- In consultation exercises can be adapted to organization-specific questions
Request more information or a quote.What is Copilot for Customer Service
Copilot for Customer Service is an advanced tool that uses artificial intelligence to improve customer interactions. It includes chatbots that provide automated support, and it provides proactive insights, recommendations, and automation to support agents in delivering better service and increasing customer satisfaction.
With features such as conversation analytics, summaries, generative email composing features, predictive support, and task analysis, Copilot streamlines the customer service process and improves team efficiency.During the training, the application of what you learn is central and you will be challenged to work with the theory in practical cases. The training is given by people who work in practice within the Customer Service domain and know what it is about. They would like to pass on that practical knowledge.
Who should attend Copilot for Customer Service
The Copilot for Customer Service training is suitable for:
- Customer Service professionals
- Team Leaders Customer Care
- Administrators of Dynamics Customer Service
- Consultants in the field of Dynamics / Power Platform
Prerequisites
There are no specific requirements to participate in this training.
Objectives
After this training, participants will achieve the following learning objectives:
- Understand the features and capabilities of Copilot for Dynamics Customer Service, including chatbots.
- Learn how to configure and customize Copilot and chatbots to fit your organization's needs.
- Develop skills to use proactive insights and recommendations from Copilot, both with and without chatbots, for better customer service.
- Learn how to integrate chatbots into customer service processes for improved efficiency and customer satisfaction.
- Understand best practices for using Copilot and chatbots to maximize value for your organization.
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e-CF competences with this course
At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.
| e-Competence Level | 1 | 2 | 3 | 4 | 5 |
|---|---|---|---|---|---|
| A.10.User Experience | |||||
| C.1.User Support | |||||
| D.7.Data Science and Analytics | |||||
| A.7.Technology Trend Monitoring | |||||
| E.5.Process Improvement |