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Trusted Advisor (EN)
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Enhance your skills and become a Trusted Advisor, enhancing client relations and delivering exceptional service through meaningful conversations and practical techniques.
Training codeCGATRAD-CESpoken LanguageEnglishLanguage MaterialsEnglishDayparts4Price€1.700,00excl. VAT No extra costs.Book Trusted Advisor (EN) now
In group training, we use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken language and Language materials on the left for language info.
What is Trusted Advisor
The Trusted Advisor training is designed to equip you with the skills and mindset needed to create a win-win-win situation for you, your colleagues and your clients. This comprehensive program combines theoretical concepts with practical applications, enhancing your ability to engage in meaningful conversations with clients. The training covers essential topics such as increasing self-awareness, mastering the Client communication model for effective client interactions, and applying advanced communication techniques. During two interactive days, you will learn how to better serve clients, shape your professional work, and contribute to the overall commercial success of your organization.
Our trainers draw from practical experience to provide you with insights on theoretical concepts and share best practices.
Who should attend Trusted Advisor
This training is suitable for anyone working with internal or external clients. Whether you’re a consultant, analyst, IT professional, team leader, or project manager, this training helps improve customer relationships by building trust and enhancing understanding. We assume that you already have experience in advising and have previously taken communication training (e.g., empathetic listening, consulting skills - communication, or consulting skills - advising).
Prerequisites
A solid understanding of communication skills is recommended. Ideally, you should have at least three years of work experience in consulting or a similar role. We also expect you to be open to self-reflection and actively participate in group discussions and exercises.
Objectives
At the end of the training you will be able to:
- Identify and explain the key concepts of a trusted advisor.
- Demonstrate effective communication techniques for meaningful client conversations.
- Apply the Client communication model to real-world client interactions.
- Evaluate your own self-awareness and its impact on client relations.
- Develop strategies to enhance and sustain client relationships.
- Analyze client needs and provide tailored solutions.
- Reflect on personal growth and areas for continuous improvement in trusted advisory skills.
Enhance your skills and become a Trusted Advisor, enhancing client relations and delivering exceptional service through meaningful conversations and practical techniques.
Training codeCGATRAD-CESpoken LanguageEnglishLanguage MaterialsEnglishDayparts4Price€1.700,00excl. VAT No extra costs.With an Incompany training you have several advantages:
- You choose the location
- You experience the training with your colleagues, so it is always in line with your practice
- The trainer can tailor explanations, examples and assignments to your organization
- In consultation exercises can be adapted to organization-specific questions
Request more information or a quote.What is Trusted Advisor
The Trusted Advisor training is designed to equip you with the skills and mindset needed to create a win-win-win situation for you, your colleagues and your clients. This comprehensive program combines theoretical concepts with practical applications, enhancing your ability to engage in meaningful conversations with clients. The training covers essential topics such as increasing self-awareness, mastering the Client communication model for effective client interactions, and applying advanced communication techniques. During two interactive days, you will learn how to better serve clients, shape your professional work, and contribute to the overall commercial success of your organization.
Our trainers draw from practical experience to provide you with insights on theoretical concepts and share best practices.
Who should attend Trusted Advisor
This training is suitable for anyone working with internal or external clients. Whether you’re a consultant, analyst, IT professional, team leader, or project manager, this training helps improve customer relationships by building trust and enhancing understanding. We assume that you already have experience in advising and have previously taken communication training (e.g., empathetic listening, consulting skills - communication, or consulting skills - advising).
Prerequisites
A solid understanding of communication skills is recommended. Ideally, you should have at least three years of work experience in consulting or a similar role. We also expect you to be open to self-reflection and actively participate in group discussions and exercises.
Objectives
At the end of the training you will be able to:
- Identify and explain the key concepts of a trusted advisor.
- Demonstrate effective communication techniques for meaningful client conversations.
- Apply the Client communication model to real-world client interactions.
- Evaluate your own self-awareness and its impact on client relations.
- Develop strategies to enhance and sustain client relationships.
- Analyze client needs and provide tailored solutions.
- Reflect on personal growth and areas for continuous improvement in trusted advisory skills.
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e-CF competences with this course
At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.
| e-Competence Level | 1 | 2 | 3 | 4 | 5 |
|---|---|---|---|---|---|
| D.9.Personnel Development | |||||
| E.4.Relationship Management |