• Trusted Advisor (EN)

  • Group Training

    Enhance your skills and become a Trusted Advisor, enhancing client relations and delivering exceptional service through meaningful conversations and practical techniques.

    Training code
    CGATRAD-CE
    Spoken Language
    English
    Language Materials
    Dutch
    Dayparts
    4
    Price
    €1.700,00
    excl. VAT No extra costs.

    Book Trusted Advisor (EN) now

    In group training, we use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken language and Language materials on the left for language info.

    This course currently isn't planned. Please fill in your contact details below and we'll get in touch with you within two working days.

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    What is Trusted Advisor

    The Trusted Advisor training is designed to equip you with the skills and mindset needed to create a win-win-win situation for you, your colleagues and your clients. This comprehensive program combines theoretical concepts with practical applications, enhancing your ability to engage in meaningful conversations with clients. The training covers essential topics such as increasing self-awareness, mastering the Client communication model for effective client interactions, and applying advanced communication techniques. During two interactive days, you will learn how to better serve clients, shape your professional work, and contribute to the overall commercial success of your organization.

    Our trainers draw from practical experience to provide you with insights on theoretical concepts and share best practices.

     
     

    Who should attend Trusted Advisor

    This training is suitable for anyone working with internal or external clients. Whether you’re a consultant, analyst, IT professional, team leader, or project manager, this training helps improve customer relationships by building trust and enhancing understanding. We assume that you already have experience in advising and have previously taken communication training (e.g., empathetic listening, consulting skills - communication, or consulting skills - advising).

    Prerequisites

    A solid understanding of communication skills is recommended. Ideally, you should have at least three years of work experience in consulting or a similar role. We also expect you to be open to self-reflection and actively participate in group discussions and exercises.

    Objectives

    At the end of the training you will be able to:

    • Identify and explain the key concepts of a trusted advisor.
    • Demonstrate effective communication techniques for meaningful client conversations.
    • Apply the Client communication model to real-world client interactions.
    • Evaluate your own self-awareness and its impact on client relations.
    • Develop strategies to enhance and sustain client relationships.
    • Analyze client needs and provide tailored solutions.
    • Reflect on personal growth and areas for continuous improvement in trusted advisory skills.
     
    Incompany

    Enhance your skills and become a Trusted Advisor, enhancing client relations and delivering exceptional service through meaningful conversations and practical techniques.

    Training code
    CGATRAD-CE
    Spoken Language
    English
    Language Materials
    Dutch
    Dayparts
    4
    Price
    €1.700,00
    excl. VAT No extra costs.

    With an Incompany training you have several advantages:

    - You choose the location
    - You experience the training with your colleagues, so it is always in line with your practice
    - The trainer can tailor explanations, examples and assignments to your organization
    - In consultation exercises can be adapted to organization-specific questions

    Request more information or a quote.

     

    What is Trusted Advisor

    The Trusted Advisor training is designed to equip you with the skills and mindset needed to create a win-win-win situation for you, your colleagues and your clients. This comprehensive program combines theoretical concepts with practical applications, enhancing your ability to engage in meaningful conversations with clients. The training covers essential topics such as increasing self-awareness, mastering the Client communication model for effective client interactions, and applying advanced communication techniques. During two interactive days, you will learn how to better serve clients, shape your professional work, and contribute to the overall commercial success of your organization.

    Our trainers draw from practical experience to provide you with insights on theoretical concepts and share best practices.

     
     

    Who should attend Trusted Advisor

    This training is suitable for anyone working with internal or external clients. Whether you’re a consultant, analyst, IT professional, team leader, or project manager, this training helps improve customer relationships by building trust and enhancing understanding. We assume that you already have experience in advising and have previously taken communication training (e.g., empathetic listening, consulting skills - communication, or consulting skills - advising).

    Prerequisites

    A solid understanding of communication skills is recommended. Ideally, you should have at least three years of work experience in consulting or a similar role. We also expect you to be open to self-reflection and actively participate in group discussions and exercises.

    Objectives

    At the end of the training you will be able to:

    • Identify and explain the key concepts of a trusted advisor.
    • Demonstrate effective communication techniques for meaningful client conversations.
    • Apply the Client communication model to real-world client interactions.
    • Evaluate your own self-awareness and its impact on client relations.
    • Develop strategies to enhance and sustain client relationships.
    • Analyze client needs and provide tailored solutions.
    • Reflect on personal growth and areas for continuous improvement in trusted advisory skills.
     
  • Related

    Fields of Expertise
    Leadership & Personal Skills
     
  • e-CF competences with this course

     

    At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.

    e-Competence Level12345
    D.9.Personnel Development     
    E.4.Relationship Management