ITIL®4 Foundation (NL)

234465

What is ITIL®4 Foundation

ITIL® is the international standard for IT Service Management. It enables to deliver IT services more efficiently and effectively, resulting in more satisfied customers. This ITIL Foundation course is based on the ITIL®4 publication, this is the successor of ITIL 2011 or now also called ITILv3.
ITIL4 however, is not limited to purely IT services. Since every organization to a greater or lesser extent has services in its portfolio, this training is therefore relevant for every organization. Thus, ITIL®4 can be regarded as a quality framework.
In order to be able to act optimally in an ITIL®-based IT or Business service environment, basic knowledge of ITIL® is necessary so everyone "speaks the same language". This training provides the basis for everyone who works in a commercial or non-commercial service environment.
During this training you will get an overview of what the discipline entails and how the practices and activities from ITIL® are connected to this. In this ITIL version the relation to Agile and DevOps is also included. This allows you as a participant to make the link between other methods and their consequences for the translation of ITIL®4 to your own organization. The training prepares you for the ITIL®4 Foundation exam.

ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.

Who should attend ITIL®4 Foundation

Since ITIL4 is more widely applicable than in IT organizations and since every organization has services in its portfolio to a greater or lesser degree, this training is relevant for everyone who has a role in activities related to designing and / or providing IT or business services.
For example, for an IT and / or Business service you are:

• Service Desk employee
• Change manager
• Service manager
• Delivery manager
• 2nd line support employee

In addition, this training is suitable for participants who want to gain insight into the most recent version of ITIL®, to obtain the ITIL®4 Foundation certificate or to achieve a further qualification in ITIL®4 as a quality management method. To be in line with the international standard, the training material is in English, so we advise you to take the exam in English. The spoken language is Dutch or English, depending on which course date you choose.

Prerequisites

The participants in must have basic knowledge in the field of automation, automation tools and their management, obtained through work experience of approximately 1 to 2 years in a Service Management environment.
During this training you need a laptop with access to internet.

Objectives

This training helps you grow in the field of IT or Business Service Management. It gives you an overview at Foundation level of the entire ITIL®4 quality framework. After following the training you are ready for the official ITIL®4 Foundation exam and if you pass this will give you access to the other ITIL®4 courses and certifications.

Exam information

This training includes a voucher for the official, internationally recognized exam.
The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

• Exam duration (minutes): 60 min
• % extra time for non-native speakers: 25%
• Number of exam questions: 40
• Minimum to pass out of total questions: 26
• Exam style: Multiple choice
• Open Book: No

234465

What is ITIL®4 Foundation

ITIL® is the international standard for IT Service Management. It enables to deliver IT services more efficiently and effectively, resulting in more satisfied customers. This ITIL Foundation course is based on the ITIL®4 publication, this is the successor of ITIL 2011 or now also called ITILv3.
ITIL4 however, is not limited to purely IT services. Since every organization to a greater or lesser extent has services in its portfolio, this training is therefore relevant for every organization. Thus, ITIL®4 can be regarded as a quality framework.
In order to be able to act optimally in an ITIL®-based IT or Business service environment, basic knowledge of ITIL® is necessary so everyone "speaks the same language". This training provides the basis for everyone who works in a commercial or non-commercial service environment.
During this training you will get an overview of what the discipline entails and how the practices and activities from ITIL® are connected to this. In this ITIL version the relation to Agile and DevOps is also included. This allows you as a participant to make the link between other methods and their consequences for the translation of ITIL®4 to your own organization. The training prepares you for the ITIL®4 Foundation exam.

ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.

Who should attend ITIL®4 Foundation

Since ITIL4 is more widely applicable than in IT organizations and since every organization has services in its portfolio to a greater or lesser degree, this training is relevant for everyone who has a role in activities related to designing and / or providing IT or business services.
For example, for an IT and / or Business service you are:

• Service Desk employee
• Change manager
• Service manager
• Delivery manager
• 2nd line support employee

In addition, this training is suitable for participants who want to gain insight into the most recent version of ITIL®, to obtain the ITIL®4 Foundation certificate or to achieve a further qualification in ITIL®4 as a quality management method. To be in line with the international standard, the training material is in English, so we advise you to take the exam in English. The spoken language is Dutch or English, depending on which course date you choose.

Prerequisites

The participants in must have basic knowledge in the field of automation, automation tools and their management, obtained through work experience of approximately 1 to 2 years in a Service Management environment.
During this training you need a laptop with access to internet.

Objectives

This training helps you grow in the field of IT or Business Service Management. It gives you an overview at Foundation level of the entire ITIL®4 quality framework. After following the training you are ready for the official ITIL®4 Foundation exam and if you pass this will give you access to the other ITIL®4 courses and certifications.

Exam information

This training includes a voucher for the official, internationally recognized exam.
The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

• Exam duration (minutes): 60 min
• % extra time for non-native speakers: 25%
• Number of exam questions: 40
• Minimum to pass out of total questions: 26
• Exam style: Multiple choice
• Open Book: No