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ITIL® 4 Specialist Drive Stakeholder Value (EN) e-learning
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Master the art of stakeholder engagement and value co-creation with our ITIL®4 Specialist Drive Stakeholder Value e-learning course.
Training codeCGAIT4SVEESpoken LanguageEnglishLanguage MaterialsEnglishPrice€900,00excl. VAT No extra costs.Individual booking
Learn and develop yourself at any moment and location that you like.
What is ITIL®4 Specialist Drive Stakeholder Value e-learning
This e-learning covers the core of all types of engagement and interaction between a service provider and the customers, users, suppliers, and partners. This involves the conversion of demand to value through co-creation of value through services. The training will focus on knowing how to:
- Target markets and stakeholders.
- Foster stakeholder relationships.
- Shape demand and design service offerings and user experience that will meet that demand.
- Align expectations and agree details of services.
- Onboard and offboard customers and users.
- Act together to ensure continual value co-creation.
- Realize and validate service value.
Enrolling in the ITIL®4 Specialist Drive Stakeholder Value course empowers you to master stakeholder engagement and drive value through services. While completing the e-learning you have access to our trainers for support. They bring a wealth of practical experience, enriching the theoretical concepts with real-world insights and best practices. This training enables you to transform demand into value, building and maintaining strong relationships with customers, users, suppliers, and partners.
ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.
Who should attend ITIL®4 Specialist Drive Stakeholder Value e-learning
- IT Service Managers: Oversee the delivery of IT services, ensuring they meet business needs and stakeholder expectations.
- Project Managers: Manage IT projects, focusing on stakeholder engagement and value realization.
- Business Relationship Managers: Foster strong relationships between IT and business units, ensuring alignment and satisfaction.
- Service Delivery Managers: Ensure the smooth delivery of IT services, maintaining high levels of customer satisfaction.
- IT Consultants: Provide expert advice on IT service management practices, helping organizations optimize their IT services.
- Customer Experience Managers: Enhance the user experience by aligning IT services with customer needs and expectations.
- IT Operations Managers: Oversee day-to-day IT operations, ensuring efficient and effective service delivery.
- Change Managers: Manage changes in IT services, minimizing disruption and maximizing value.
- IT Governance Managers: Ensure IT services comply with policies and regulations, maintaining high standards of governance.
- Service Desk Managers: Lead the service desk team, ensuring timely and effective resolution of IT issues.
Prerequisites
Participants should have the ITIL®4 foundation certificate and have experience in IT management. Familiarity with IT service delivery and stakeholder management is beneficial.
Objectives
At the end of the training you will be able to:
- Understand how every IT practitioner contributes to a customer journey in co-creation of value through services.
- Identify and target markets and stakeholders effectively.
- Foster and maintain strong stakeholder relationships.
- Shape demand and design service offerings and user experiences.
- Align expectations and agree on service details.
- Onboard and offboard customers and users efficiently.
- Collaborate to ensure continual value co-creation.
- Realize and validate service value.
Exam information
The costs of the exam voucher are included in the price of the e-learning. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy- Exam duration (minutes): 90 min
- % extra time for non-native speakers: 25%
- Number of exam questions: 40
- Minimum to pass out of total questions: 28
- Exam style: Multiple choice
- Open Book: No
Master the art of stakeholder engagement and value co-creation with our ITIL®4 Specialist Drive Stakeholder Value e-learning course.
Training codeCGAIT4SVEESpoken LanguageEnglishLanguage MaterialsEnglishPrice€900,00excl. VAT No extra costs.With an Incompany training you have several advantages:
- You choose the location
- You experience the training with your colleagues, so it is always in line with your practice
- The trainer can tailor explanations, examples and assignments to your organization
- In consultation exercises can be adapted to organization-specific questions
Request more information or a quote.What is ITIL®4 Specialist Drive Stakeholder Value e-learning
This e-learning covers the core of all types of engagement and interaction between a service provider and the customers, users, suppliers, and partners. This involves the conversion of demand to value through co-creation of value through services. The training will focus on knowing how to:
- Target markets and stakeholders.
- Foster stakeholder relationships.
- Shape demand and design service offerings and user experience that will meet that demand.
- Align expectations and agree details of services.
- Onboard and offboard customers and users.
- Act together to ensure continual value co-creation.
- Realize and validate service value.
Enrolling in the ITIL®4 Specialist Drive Stakeholder Value course empowers you to master stakeholder engagement and drive value through services. While completing the e-learning you have access to our trainers for support. They bring a wealth of practical experience, enriching the theoretical concepts with real-world insights and best practices. This training enables you to transform demand into value, building and maintaining strong relationships with customers, users, suppliers, and partners.
ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.
Who should attend ITIL®4 Specialist Drive Stakeholder Value e-learning
- IT Service Managers: Oversee the delivery of IT services, ensuring they meet business needs and stakeholder expectations.
- Project Managers: Manage IT projects, focusing on stakeholder engagement and value realization.
- Business Relationship Managers: Foster strong relationships between IT and business units, ensuring alignment and satisfaction.
- Service Delivery Managers: Ensure the smooth delivery of IT services, maintaining high levels of customer satisfaction.
- IT Consultants: Provide expert advice on IT service management practices, helping organizations optimize their IT services.
- Customer Experience Managers: Enhance the user experience by aligning IT services with customer needs and expectations.
- IT Operations Managers: Oversee day-to-day IT operations, ensuring efficient and effective service delivery.
- Change Managers: Manage changes in IT services, minimizing disruption and maximizing value.
- IT Governance Managers: Ensure IT services comply with policies and regulations, maintaining high standards of governance.
- Service Desk Managers: Lead the service desk team, ensuring timely and effective resolution of IT issues.
Prerequisites
Participants should have the ITIL®4 foundation certificate and have experience in IT management. Familiarity with IT service delivery and stakeholder management is beneficial.
Objectives
At the end of the training you will be able to:
- Understand how every IT practitioner contributes to a customer journey in co-creation of value through services.
- Identify and target markets and stakeholders effectively.
- Foster and maintain strong stakeholder relationships.
- Shape demand and design service offerings and user experiences.
- Align expectations and agree on service details.
- Onboard and offboard customers and users efficiently.
- Collaborate to ensure continual value co-creation.
- Realize and validate service value.
Exam information
The costs of the exam voucher are included in the price of the e-learning. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy- Exam duration (minutes): 90 min
- % extra time for non-native speakers: 25%
- Number of exam questions: 40
- Minimum to pass out of total questions: 28
- Exam style: Multiple choice
- Open Book: No
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Related
e-CF competences with this course
At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.
e-Competence Level | 1 | 2 | 3 | 4 | 5 |
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A.10.User Experience | |||||
E.5.Process Improvement | |||||
B.4.Solution Deployment | |||||
E.4.Relationship Management |