ITIL® 4 Specialist Drive Stakeholder Value (EN) e-learning

267054

What is ITIL®4 Specialist Drive Stakeholder Value e-learning

This e-learning covers the core of all types of engagement and interaction between a service provider and the customers, users, suppliers, and partners. This involves the conversion of demand to value through co-creation of value through services. The training will focus on knowing how to:

• Target markets and stakeholders.
• Foster stakeholder relationships.
• Shape demand and design service offerings and user experience that will meet that demand.
• Align expectations and agree details of services.
• Onboard and offboard customers and users.
• Act together to ensure continual value co-creation.
• Realize and validate service value.

Enrolling in the ITIL®4 Specialist Drive Stakeholder Value course empowers you to master stakeholder engagement and drive value through services. While completing the e-learning you have access to our trainers for support. They bring a wealth of practical experience, enriching the theoretical concepts with real-world insights and best practices. This training enables you to transform demand into value, building and maintaining strong relationships with customers, users, suppliers, and partners.

ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.

Who should attend ITIL®4 Specialist Drive Stakeholder Value e-learning

• IT Service Managers: Oversee the delivery of IT services, ensuring they meet business needs and stakeholder expectations.
• Project Managers: Manage IT projects, focusing on stakeholder engagement and value realization.
• Business Relationship Managers: Foster strong relationships between IT and business units, ensuring alignment and satisfaction.
• Service Delivery Managers: Ensure the smooth delivery of IT services, maintaining high levels of customer satisfaction.
• IT Consultants: Provide expert advice on IT service management practices, helping organizations optimize their IT services.
• Customer Experience Managers: Enhance the user experience by aligning IT services with customer needs and expectations.
• IT Operations Managers: Oversee day-to-day IT operations, ensuring efficient and effective service delivery.
• Change Managers: Manage changes in IT services, minimizing disruption and maximizing value.
• IT Governance Managers: Ensure IT services comply with policies and regulations, maintaining high standards of governance.
• Service Desk Managers: Lead the service desk team, ensuring timely and effective resolution of IT issues.

Prerequisites

Participants should have the ITIL®4 foundation certificate and have experience in IT management. Familiarity with IT service delivery and stakeholder management is beneficial.

Objectives

At the end of the training you will be able to:

• Understand how every IT practitioner contributes to a customer journey in co-creation of value through services.
• Identify and target markets and stakeholders effectively.
• Foster and maintain strong stakeholder relationships.
• Shape demand and design service offerings and user experiences.
• Align expectations and agree on service details.
• Onboard and offboard customers and users efficiently.
• Collaborate to ensure continual value co-creation.
• Realize and validate service value.

Exam information

The costs of the exam voucher are included in the price of the e-learning. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

• Exam duration (minutes): 90 min
• % extra time for non-native speakers: 25%
• Number of exam questions: 40
• Minimum to pass out of total questions: 28
• Exam style: Multiple choice
• Open Book: No

267054

What is ITIL®4 Specialist Drive Stakeholder Value e-learning

This e-learning covers the core of all types of engagement and interaction between a service provider and the customers, users, suppliers, and partners. This involves the conversion of demand to value through co-creation of value through services. The training will focus on knowing how to:

• Target markets and stakeholders.
• Foster stakeholder relationships.
• Shape demand and design service offerings and user experience that will meet that demand.
• Align expectations and agree details of services.
• Onboard and offboard customers and users.
• Act together to ensure continual value co-creation.
• Realize and validate service value.

Enrolling in the ITIL®4 Specialist Drive Stakeholder Value course empowers you to master stakeholder engagement and drive value through services. While completing the e-learning you have access to our trainers for support. They bring a wealth of practical experience, enriching the theoretical concepts with real-world insights and best practices. This training enables you to transform demand into value, building and maintaining strong relationships with customers, users, suppliers, and partners.

ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.

Who should attend ITIL®4 Specialist Drive Stakeholder Value e-learning

• IT Service Managers: Oversee the delivery of IT services, ensuring they meet business needs and stakeholder expectations.
• Project Managers: Manage IT projects, focusing on stakeholder engagement and value realization.
• Business Relationship Managers: Foster strong relationships between IT and business units, ensuring alignment and satisfaction.
• Service Delivery Managers: Ensure the smooth delivery of IT services, maintaining high levels of customer satisfaction.
• IT Consultants: Provide expert advice on IT service management practices, helping organizations optimize their IT services.
• Customer Experience Managers: Enhance the user experience by aligning IT services with customer needs and expectations.
• IT Operations Managers: Oversee day-to-day IT operations, ensuring efficient and effective service delivery.
• Change Managers: Manage changes in IT services, minimizing disruption and maximizing value.
• IT Governance Managers: Ensure IT services comply with policies and regulations, maintaining high standards of governance.
• Service Desk Managers: Lead the service desk team, ensuring timely and effective resolution of IT issues.

Prerequisites

Participants should have the ITIL®4 foundation certificate and have experience in IT management. Familiarity with IT service delivery and stakeholder management is beneficial.

Objectives

At the end of the training you will be able to:

• Understand how every IT practitioner contributes to a customer journey in co-creation of value through services.
• Identify and target markets and stakeholders effectively.
• Foster and maintain strong stakeholder relationships.
• Shape demand and design service offerings and user experiences.
• Align expectations and agree on service details.
• Onboard and offboard customers and users efficiently.
• Collaborate to ensure continual value co-creation.
• Realize and validate service value.

Exam information

The costs of the exam voucher are included in the price of the e-learning. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

• Exam duration (minutes): 90 min
• % extra time for non-native speakers: 25%
• Number of exam questions: 40
• Minimum to pass out of total questions: 28
• Exam style: Multiple choice
• Open Book: No