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ITIL® 4 Specialist Drive Stakeholder Value (EN) e-learning
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This e-learning covers the 'core' all types of engagement and interaction between a service provider and their customers, users, suppliers and partners.
Training codeCGAIT4SVEESpoken LanguageEnglishLanguage MaterialsEnglishPrice€800,00excl. VAT No extra costs.Individual booking
Learn and develop yourself at any moment and location that you like.
What is ITIL®4 Specialist Drive Stakeholder Value e-learning
This e-learning covers the core of all types of engagement and interaction between a service provider and the customers, users, suppliers and partners. This involves the conversion of demand to value through co-creation of value through services.
The specific topics addressed at ITIL® 4 Specialist Drive Stakeholder Value are:- Know how to target markets and stakeholders.
- Know how to foster stakeholder relationships.
- Know how to shape demand and design service offerings and user experience.
- Know how to align expectations and agree details of services.
- Know how to onboard and offboard customers and users.
- Know how to act together to ensure continual value co-creation.
- Know how to realise and validate service value
ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.
Who should attend ITIL®4 Specialist Drive Stakeholder Value e-learning
ITIL® 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. Accredited training for the ITIL 4 Managing Professional modules is mandatory to enable full understanding of the core material and has the ITIL 4 Foundation as a pre-requisite. The target audience includes, but is not limited to:
- Customer experience (CX) manager
- Customer experience (CX)/user experience (UX) designers
- Product Owners
- Digital product managers
- Portfolio managers
- Relationship managers
- Service en solution architects
Prerequisites
ITIL®4 Foundation
Objectives
It will enable that every IT practitioners contributes to a customer journey in co-creation of value through services.
Exam information
The costs of the exam voucher are included in the price of the e-learning. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy- Exam duration (minutes): 90 min
- % extra time for non-native speakers: 25%
- Number of exam questions: 40
- Minimum to pass out of total questions: 28
- Exam style: Multiple choice
- Open Book: No
This e-learning covers the 'core' all types of engagement and interaction between a service provider and their customers, users, suppliers and partners.
Training codeCGAIT4SVEESpoken LanguageEnglishLanguage MaterialsEnglishPrice€800,00excl. VAT No extra costs.With an Incompany training you have several advantages:
- You choose the location
- You experience the training with your colleagues, so it is always in line with your practice
- The trainer can tailor explanations, examples and assignments to your organization
- In consultation exercises can be adapted to organization-specific questions
Request more information or a quote.What is ITIL®4 Specialist Drive Stakeholder Value e-learning
This e-learning covers the core of all types of engagement and interaction between a service provider and the customers, users, suppliers and partners. This involves the conversion of demand to value through co-creation of value through services.
The specific topics addressed at ITIL® 4 Specialist Drive Stakeholder Value are:- Know how to target markets and stakeholders.
- Know how to foster stakeholder relationships.
- Know how to shape demand and design service offerings and user experience.
- Know how to align expectations and agree details of services.
- Know how to onboard and offboard customers and users.
- Know how to act together to ensure continual value co-creation.
- Know how to realise and validate service value
ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.
Who should attend ITIL®4 Specialist Drive Stakeholder Value e-learning
ITIL® 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. Accredited training for the ITIL 4 Managing Professional modules is mandatory to enable full understanding of the core material and has the ITIL 4 Foundation as a pre-requisite. The target audience includes, but is not limited to:
- Customer experience (CX) manager
- Customer experience (CX)/user experience (UX) designers
- Product Owners
- Digital product managers
- Portfolio managers
- Relationship managers
- Service en solution architects
Prerequisites
ITIL®4 Foundation
Objectives
It will enable that every IT practitioners contributes to a customer journey in co-creation of value through services.
Exam information
The costs of the exam voucher are included in the price of the e-learning. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy- Exam duration (minutes): 90 min
- % extra time for non-native speakers: 25%
- Number of exam questions: 40
- Minimum to pass out of total questions: 28
- Exam style: Multiple choice
- Open Book: No
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Brochure
Related
e-CF competences with this course
At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.
| e-Competence Level | 1 | 2 | 3 | 4 | 5 |
|---|---|---|---|---|---|
| A.10.User Experience | |||||
| E.5.Process Improvement | |||||
| B.4.Solution Deployment | |||||
| E.4.Relationship Management |