• ITIL®4 Specialist Create, Deliver and Support (NL) training

  • Group Training

    This module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services.

    Training code
    Spoken Language
    Language Materials
    excl. VAT No extra costs.

    Book ITIL®4 Specialist Create, Deliver and Support (NL) now

    In group training, we use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken language and Language materials on the left for language info.

    • 16-11-2022
      Online Virtual
    • 24-5-2023
    ITIL®4 Specialist Create, Deliver and Support (NL)
    14 reviews

    What is ITIL®4 Specialist Create, Deliver and Support including exam voucher

    This training covers the core service management activities and extends the current scope of ITIL to the 'creation' of services. This module focuses on integrating different value streams and activities to create, deliver and support IT-enabled products and services, while also supporting practices, methods and tools.
    This training includes a voucher for the official, internationally recognized exam and one online-resit in case you do not pass the exam the first time.
    The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
    Bear in mind that you must plan your exam at least 5 working days in advance.
    For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy


    Who should attend ITIL®4 Specialist Create, Deliver and Support including exam voucher

    ITIL 4 Specialist Create, Deliver and Support is aimed at IT Service Managers who manage IT-enabled digital products and services, and those responsible for end-to-end delivery. After this training you will be able to continue to offer your customers innovative, yet reliable, technical support in an increasingly competitive market.
    ITIL 4 Foundation is a mandatory pre-requisite.


    ITIL 4 Foundation


    Understand the concepts and challenges relating to the following across the service value system:
    a) Organizational structure
    b) Integrated/collaborative teams
    c) Team capabilities, roles and competencies
    d) Team culture and differences
    e) Working to a customer-orientated mindset
    f) Employee satisfaction management
    g) The value of positive communications
    Know how the following ITIL practices contribute to a value stream for a new service (including subsections), and the following references from the practice guidance):
    a) Service design
    b) Software development and management
    c) Deployment management
    d) Release management
    e) Service validation and testing
    f) Change enablement
    g) Service desk
    h) Incident management
    i) Problem management
    j) Knowledge management
    k) Service level management Monitoring and event management
    Exam Information

    • Exam duration (minutes): 90 min
    • % extra time for non-native speakers: 25%
    • Number of exam questions: 40
    • Minimum to pass out of total questions: 28
    • Exam style: Multiple choice
    • Open Book: No

    ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.

  • Related

    Fields of Expertise
    IT Service Management & BIM
  • e-CF competences with this course


    At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.

    e-Competence Level12345
    A.2.Service Level Management     
    C.3.Service Delivery     
    D.10.Information and Knowledge Management