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  • ITIL® 4 Specialist Drive Stakeholder Value (NL)

  • Group Training

    Master the art of engaging stakeholders and driving value through IT services with ITIL®4 Specialist Drive Stakeholder Value.

    Training code
    CGAIT4SVCD
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    6
    Price
    €2.150,00
    excl. VAT No extra costs.

    Book ITIL® 4 Specialist Drive Stakeholder Value (NL) now

    In group training, we use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken language and Language materials on the left for language info.

    This course currently isn't planned. Please fill in your contact details below and we'll get in touch with you within two working days.

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    What is ITIL® 4 Specialist Drive Stakeholder Value

    This module covers the core of all types of engagement and interaction between a service provider and the customers, users, suppliers, and partners. This involves the conversion of demand to value through co-creation of value through services. The training will focus on knowing how to:

    • Target markets and stakeholders.
    • Foster stakeholder relationships.
    • Shape demand and design service offerings and user experience that will meet that demand.
    • Align expectations and agree details of services.
    • Onboard and offboard customers and users.
    • Act together to ensure continual value co-creation.
    • Realize and validate service value.

    Enrolling in ITIL®4 Specialist Drive Stakeholder Value training equips you with the skills to effectively manage and enhance stakeholder relationships, ensuring the successful delivery of IT services. The expertise of our trainers adds a practical dimension to the theoretical concepts, providing real-world insights and best practices. This training is essential for anyone looking to excel in IT service management by fostering collaboration and value co-creation.

    ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.

     
     

    Who should attend ITIL® 4 Specialist Drive Stakeholder Value


    • IT Service Managers: Oversee the delivery of IT services, ensuring they meet business needs and stakeholder expectations.
    • Project Managers: Manage IT projects, focusing on stakeholder engagement and value realization.
    • Business Relationship Managers: Foster strong relationships between IT and business units, ensuring alignment and satisfaction.
    • Service Delivery Managers: Ensure the smooth delivery of IT services, maintaining high levels of customer satisfaction.
    • IT Consultants: Provide expert advice on IT service management practices, helping organizations optimize their IT services.
    • Customer Experience Managers: Enhance the user experience by aligning IT services with customer needs and expectations.
    • IT Operations Managers: Oversee day-to-day IT operations, ensuring efficient and effective service delivery.
    • Change Managers: Manage changes in IT services, minimizing disruption and maximizing value.
    • IT Governance Managers: Ensure IT services comply with policies and regulations, maintaining high standards of governance.
    • Service Desk Managers: Lead the service desk team, ensuring timely and effective resolution of IT issues.

    Prerequisites

    Participants should have the ITIL®4 foundation certificate and have experience in IT management. Familiarity with IT service delivery and stakeholder management is beneficial.

    Objectives

    At the end of the training you will be able to:

    • Understand how every IT practitioner contributes to a customer journey in co-creation of value through services.
    • Identify and target markets and stakeholders effectively.
    • Foster and maintain strong stakeholder relationships.
    • Shape demand and design service offerings and user experiences.
    • Align expectations and agree on service details.
    • Onboard and offboard customers and users efficiently.
    • Collaborate to ensure continual value co-creation.
    • Realize and validate service value.

    Exam information

    Exam Information:
    The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
    Bear in mind that you must plan your exam at least 5 working days in advance.
    For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

    • Exam duration (minutes): 90 min
    • % extra time for non-native speakers: 25%
    • Number of exam questions: 40
    • Minimum to pass out of total questions: 28
    • Exam style: Multiple choice
    • Open Book: No

    Exam guarantee:
    We have full confidence in the quality of our training. Therefore, if you take this training in our open schedule, we offer an exam guarantee. This means that you can retake the training for free, and you'll receive a complimentary exam voucher if you don't pass the exam on your first attempt.
    The following conditions apply:

    • You attended the entire training.
    • You took the first exam within 2 months after the training.
    • There is a maximum of 1 year between your initial training and the free training.
     
    Incompany

    Master the art of engaging stakeholders and driving value through IT services with ITIL®4 Specialist Drive Stakeholder Value.

    Training code
    CGAIT4SVCD
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    6
    Price
    €2.150,00
    excl. VAT No extra costs.

    With an Incompany training you have several advantages:

    - You choose the location
    - You experience the training with your colleagues, so it is always in line with your practice
    - The trainer can tailor explanations, examples and assignments to your organization
    - In consultation exercises can be adapted to organization-specific questions

    Request more information or a quote.

     

    What is ITIL® 4 Specialist Drive Stakeholder Value

    This module covers the core of all types of engagement and interaction between a service provider and the customers, users, suppliers, and partners. This involves the conversion of demand to value through co-creation of value through services. The training will focus on knowing how to:

    • Target markets and stakeholders.
    • Foster stakeholder relationships.
    • Shape demand and design service offerings and user experience that will meet that demand.
    • Align expectations and agree details of services.
    • Onboard and offboard customers and users.
    • Act together to ensure continual value co-creation.
    • Realize and validate service value.

    Enrolling in ITIL®4 Specialist Drive Stakeholder Value training equips you with the skills to effectively manage and enhance stakeholder relationships, ensuring the successful delivery of IT services. The expertise of our trainers adds a practical dimension to the theoretical concepts, providing real-world insights and best practices. This training is essential for anyone looking to excel in IT service management by fostering collaboration and value co-creation.

    ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.

     
     

    Who should attend ITIL® 4 Specialist Drive Stakeholder Value


    • IT Service Managers: Oversee the delivery of IT services, ensuring they meet business needs and stakeholder expectations.
    • Project Managers: Manage IT projects, focusing on stakeholder engagement and value realization.
    • Business Relationship Managers: Foster strong relationships between IT and business units, ensuring alignment and satisfaction.
    • Service Delivery Managers: Ensure the smooth delivery of IT services, maintaining high levels of customer satisfaction.
    • IT Consultants: Provide expert advice on IT service management practices, helping organizations optimize their IT services.
    • Customer Experience Managers: Enhance the user experience by aligning IT services with customer needs and expectations.
    • IT Operations Managers: Oversee day-to-day IT operations, ensuring efficient and effective service delivery.
    • Change Managers: Manage changes in IT services, minimizing disruption and maximizing value.
    • IT Governance Managers: Ensure IT services comply with policies and regulations, maintaining high standards of governance.
    • Service Desk Managers: Lead the service desk team, ensuring timely and effective resolution of IT issues.

    Prerequisites

    Participants should have the ITIL®4 foundation certificate and have experience in IT management. Familiarity with IT service delivery and stakeholder management is beneficial.

    Objectives

    At the end of the training you will be able to:

    • Understand how every IT practitioner contributes to a customer journey in co-creation of value through services.
    • Identify and target markets and stakeholders effectively.
    • Foster and maintain strong stakeholder relationships.
    • Shape demand and design service offerings and user experiences.
    • Align expectations and agree on service details.
    • Onboard and offboard customers and users efficiently.
    • Collaborate to ensure continual value co-creation.
    • Realize and validate service value.

    Exam information

    Exam Information:
    The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
    Bear in mind that you must plan your exam at least 5 working days in advance.
    For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

    • Exam duration (minutes): 90 min
    • % extra time for non-native speakers: 25%
    • Number of exam questions: 40
    • Minimum to pass out of total questions: 28
    • Exam style: Multiple choice
    • Open Book: No

    Exam guarantee:
    We have full confidence in the quality of our training. Therefore, if you take this training in our open schedule, we offer an exam guarantee. This means that you can retake the training for free, and you'll receive a complimentary exam voucher if you don't pass the exam on your first attempt.
    The following conditions apply:

    • You attended the entire training.
    • You took the first exam within 2 months after the training.
    • There is a maximum of 1 year between your initial training and the free training.
     

  • Related

    Fields of Expertise
    IT Service Management & BIM
     

  • e-CF competences with this course

     

    At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.

    e-Competence Level12345
    E.4.Relationship Management     
    E.5.Process Improvement     
    B.4.Solution Deployment     
    A.10.User Experience