Customer Centricity
10
9.4
0
7 reviews
  1. Home
  2. Personal Skills
  3. Customer Centricity
  • Customer Centricity training

    'We have to put the customer first' is a statement we often hear, but what does that really mean? If we ask you about your positive or negative experiences as a customer of an organization, we are pretty sure that you will have enough to tell! In... Read more >
    < Back to previous page
    Training code
    CGACLCE2CD
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    2
    Price
    €600,00
    excl. VAT No extra costs.

    Book Customer Centricity now

    This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.

    • 21-8-2020
      Online Virtual
      €600,00
      €600,00
    • 16-9-2020
      Utrecht
      €600,00
      €600,00
    • 21-10-2020
      Utrecht
      €600,00
      €600,00
    • 24-11-2020
      Utrecht
      €600,00
      €600,00
    • 14-12-2020
      Utrecht
      €600,00
      €600,00
    More events
    • 14-1-2021
      Utrecht
      €600,00
      €600,00
    • 22-2-2021
      Utrecht
      €600,00
      €600,00
    • 19-3-2021
      Utrecht
      €600,00
      €600,00
    • 20-5-2021
      Utrecht
      €600,00
      €600,00
    • 31-5-2021
      Utrecht
      €600,00
      €600,00
    • 10-6-2021
      Utrecht
      €600,00
      €600,00
    Training code
    CGACLCE2CD
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    2
    Price
    €600,00
    excl. VAT No extra costs.

    With an Incompany training you have several advantages:

    - You choose the location
    - You experience the training with your colleagues, so it is always in line with your practice
    - The trainer can tailor explanations, examples and assignments to your organization
    - In consultation exercises can be adapted to organization-specific questions

    Request more information or a quote.

    Training code
    CGACLCE2CD
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    2
    Price
    €600,00
    excl. VAT No extra costs.

    Book Customer Centricity now

    This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.

    • 21-8-2020
      Online Virtual
      €600,00
      €600,00
    • 16-9-2020
      Utrecht
      €600,00
      €600,00
    • 21-10-2020
      Utrecht
      €600,00
      €600,00
    • 24-11-2020
      Utrecht
      €600,00
      €600,00
    • 14-12-2020
      Utrecht
      €600,00
      €600,00
    More events
    • 14-1-2021
      Utrecht
      €600,00
      €600,00
    • 22-2-2021
      Utrecht
      €600,00
      €600,00
    • 19-3-2021
      Utrecht
      €600,00
      €600,00
    • 20-5-2021
      Utrecht
      €600,00
      €600,00
    • 31-5-2021
      Utrecht
      €600,00
      €600,00
    • 10-6-2021
      Utrecht
      €600,00
      €600,00
  • What is Customer Centricity

    'We have to put the customer first' is a statement we often hear, but what does that really mean?


    If we ask you about your positive or negative experiences as a customer of an organization, we are pretty sure that you will have enough to tell!


    In the 'customer centricity' training course, we focus on that and with your customer experience we look for what client centricity really means and how you make its effects visible. You learn from Lean, Agile and Design Thinking what the effects of your work are on the customer. You investigate who your client is and you will get the tools and insights to work client centric.


    Client centricity starts with you. But does not end there. We look at what an organization can do to become client centric and you learn from organizations that have elevated client centricity to an art.

  • Who is Customer Centricity for

    The course is intended for professionals who want to excel in providing their client with the best possible service.
  • Related

    Fields of Expertise
    Personal Skills
     
  • e-CF competences with this course

     

    At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.

    e-Competence Level12345
    A.10.User Experience     
    A.5.Architecture Design     
    A.6.Application Design     
    A.9.Innovating     
    B.1.Application Development     
    B.3.Testing     
    B.4.Solution Deployment     
    C.1.User Support     
    C.2.Change Support     
    C.3.Service Delivery     
    C.4.Problem Management     
    D.11.Needs Identification     
    D.3.Education and Training Provision     
    D.5.Sales Proposal Development     
    D.6.Channel Management     
    D.8.Contract Management     
    E.4.Relationship Management