• Service Design training

  • Group Training

    In this two-day practical training you will learn how to apply the Design Thinking philosophy through Service Design methods.

    Training code
    CGASEDE-CE
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    4
    Price
    €1.100,00
    excl. VAT No extra costs.

    Book Service Design now

    This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.

    • 10-1-2022
      Utrecht
      €1.100,00
      €1.100,00
    • 2-5-2022
      Utrecht
      €1.100,00
      €1.100,00
    • 22-8-2022
      Utrecht
      €1.100,00
      €1.100,00
    • 16-11-2022
      Utrecht
      €1.100,00
      €1.100,00
    Service Design
    10
    9.0
    0
    3 reviews
     

    What is Service Design

    In the Service Design training we take you from strategic design * 'why and what to build', via data collection, ideation and prototyping to detailed design, 'how to build it'.
    You create personas, interview users and collect user needs. You convert feedback into services that add value and create new propositions.
    The Service Design training is set up in such a way that you can apply what you have learned in your own practice afterwards.
    You will learn about:

    • The power of Design Thinking in combination with Service Design methods;
    • Design Thinking * Basic: first find the core of the problem, independent of the solution;
    • The background of Service Design and the use of the different methods, templates and tools;
    • The different stages of the design process;
    • Research, empathy map, interview techniques and prototyping;
    • When to use a Design Sprint and how to set it up;
    • Create team collaboration and involve stakeholders.

    We also discuss what else your organization needs to improve services and products.

     
     

    Who should attend Service Design

    The training is suitable for anyone involved in product design, who would like to learn more about increasing value for users through the Design Thinking philosophy and wants to learn to apply many Service Design techniques and when to use them in practice. You could for example, think of roles as:

    • Product owners;
    • Product managers;
    • (Business) analysts;
    • (Starting) UX'ers;
    • Developers.

    Prerequisites

    Familiar with Design Thinking

    Objectives

    After this training:
    • You know the power of Design Thinking in combination with the Service Design methods;
    • You recognize the different phases of the design process and the relationship with other methods such as Agile;
    • You use the best methods, templates and techniques, depending on the situation;
    • You can involve your organization in this way of working.
    The Service Design training is set up actively and interactively with a lot of practice. You can therefor apply what you have learned directly in your own daily practice.

     
    Incompany

    In this two-day practical training you will learn how to apply the Design Thinking philosophy through Service Design methods.

    Training code
    CGASEDE-CE
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    4
    Price
    €1.100,00
    excl. VAT No extra costs.

    With an Incompany training you have several advantages:

    - You choose the location
    - You experience the training with your colleagues, so it is always in line with your practice
    - The trainer can tailor explanations, examples and assignments to your organization
    - In consultation exercises can be adapted to organization-specific questions

    Request more information or a quote.

    Service Design
    10
    9.0
    0
    3 reviews
     

    What is Service Design

    In the Service Design training we take you from strategic design * 'why and what to build', via data collection, ideation and prototyping to detailed design, 'how to build it'.
    You create personas, interview users and collect user needs. You convert feedback into services that add value and create new propositions.
    The Service Design training is set up in such a way that you can apply what you have learned in your own practice afterwards.
    You will learn about:

    • The power of Design Thinking in combination with Service Design methods;
    • Design Thinking * Basic: first find the core of the problem, independent of the solution;
    • The background of Service Design and the use of the different methods, templates and tools;
    • The different stages of the design process;
    • Research, empathy map, interview techniques and prototyping;
    • When to use a Design Sprint and how to set it up;
    • Create team collaboration and involve stakeholders.

    We also discuss what else your organization needs to improve services and products.

     
     

    Who should attend Service Design

    The training is suitable for anyone involved in product design, who would like to learn more about increasing value for users through the Design Thinking philosophy and wants to learn to apply many Service Design techniques and when to use them in practice. You could for example, think of roles as:

    • Product owners;
    • Product managers;
    • (Business) analysts;
    • (Starting) UX'ers;
    • Developers.

    Prerequisites

    Familiar with Design Thinking

    Objectives

    After this training:
    • You know the power of Design Thinking in combination with the Service Design methods;
    • You recognize the different phases of the design process and the relationship with other methods such as Agile;
    • You use the best methods, templates and techniques, depending on the situation;
    • You can involve your organization in this way of working.
    The Service Design training is set up actively and interactively with a lot of practice. You can therefor apply what you have learned directly in your own daily practice.

     
  • Related

    Fields of Expertise
    Digital & Transformation
     
  • e-CF competences with this course

     

    At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.

    e-Competence Level12345
    A.10.User Experience     
    A.6.Application Design     
    A.9.Innovating     
    A.7.Technology Trend Monitoring     
    D.11.Needs Identification