ITIL®4 Foundation (NL)

234465

What is ITIL®4 Foundation

ITIL® is the international standard for IT Service Management, enabling the delivery of IT services more efficiently and effectively, resulting in value creation for your stakeholders and more satisfied customers. The ITIL Foundation course is based on the ITIL®4 publication, the successor of ITIL 2011, also known as ITILv3. ITIL4 is not limited to purely IT services; since every organization has services in its portfolio, this training is relevant for all organizations that provide services to their customers. ITIL®4 can be regarded as a practical mindset for creating and delivering value. Basic knowledge of ITIL® is necessary to act optimally in an ITIL® service environment, ensuring everyone “speaks the same language.” This training provides the foundation for anyone working in a commercial or non-commercial service environment. During this training, you will get an overview of what the discipline entails and how the practices and activities from ITIL® are connected so that you deliver as much value to you customers. This ITIL version addresses the relation to Agile and DevOps, allowing participants to link other methods and their implications for translating ITIL®4 to their own organization. The training prepares you for the ITIL®4 Foundation exam.

The ITIL®4 Foundation training provides you with the essential knowledge to significantly improve IT service delivery within any organization. Our trainers’ expertise brings a practical dimension to the theoretical concepts, offering real-world insights and best practices. This training is vital for anyone aiming to enhance service management and align IT services with business objectives. By mastering ITIL®4, you can ensure more efficient and effective service delivery, resulting in higher customer satisfaction and improved organizational performance.

ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.

Who should attend ITIL®4 Foundation

• IT Managers: Oversee IT operations and ensure alignment with business goals.
• Service Desk Managers: Manage service desk operations and improve customer support.
• IT Consultants: Provide expert advice on IT service management and implementation.
• Project Managers: Lead IT projects and ensure they meet ITIL® standards.
• Business Managers: Understand ITIL® to better align IT services with business objectives.
• IT Support Staff: Gain foundational knowledge to improve service delivery.
• Process Owners: Manage and optimize IT service management processes.
• Quality Managers: Ensure IT services meet quality standards and improve continuously.
• DevOps Engineers: Integrate ITIL® practices with Agile and DevOps methodologies.
• IT Auditors: Assess IT service management practices and ensure compliance with ITIL® standards.

Prerequisites

No prior knowledge of ITIL® is required. However, a basic understanding of IT services and business operations is beneficial.

Objectives

At the end of the training you will be able to:

• Understand the key concepts of ITIL®4 and its benefits.
• Describe the ITIL®4 service management framework.
• Identify the components and activities of the ITIL®4 service value system.
• Identify the key practices in a service provider organisation.
• Explain the relationship between ITIL®4 and other methodologies like Agile and DevOps.
• Prepare for the ITIL®4 Foundation exam.

Exam information

This training includes a voucher for the official, internationally recognized exam.
The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

• Exam duration (minutes): 60 min
• % extra time for non-native speakers: 25%
• Number of exam questions: 40
• Minimum to pass out of total questions: 26
• Exam style: Multiple choice
• Open Book: No

234465

What is ITIL®4 Foundation

ITIL® is the international standard for IT Service Management, enabling the delivery of IT services more efficiently and effectively, resulting in value creation for your stakeholders and more satisfied customers. The ITIL Foundation course is based on the ITIL®4 publication, the successor of ITIL 2011, also known as ITILv3. ITIL4 is not limited to purely IT services; since every organization has services in its portfolio, this training is relevant for all organizations that provide services to their customers. ITIL®4 can be regarded as a practical mindset for creating and delivering value. Basic knowledge of ITIL® is necessary to act optimally in an ITIL® service environment, ensuring everyone “speaks the same language.” This training provides the foundation for anyone working in a commercial or non-commercial service environment. During this training, you will get an overview of what the discipline entails and how the practices and activities from ITIL® are connected so that you deliver as much value to you customers. This ITIL version addresses the relation to Agile and DevOps, allowing participants to link other methods and their implications for translating ITIL®4 to their own organization. The training prepares you for the ITIL®4 Foundation exam.

The ITIL®4 Foundation training provides you with the essential knowledge to significantly improve IT service delivery within any organization. Our trainers’ expertise brings a practical dimension to the theoretical concepts, offering real-world insights and best practices. This training is vital for anyone aiming to enhance service management and align IT services with business objectives. By mastering ITIL®4, you can ensure more efficient and effective service delivery, resulting in higher customer satisfaction and improved organizational performance.

ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.

Who should attend ITIL®4 Foundation

• IT Managers: Oversee IT operations and ensure alignment with business goals.
• Service Desk Managers: Manage service desk operations and improve customer support.
• IT Consultants: Provide expert advice on IT service management and implementation.
• Project Managers: Lead IT projects and ensure they meet ITIL® standards.
• Business Managers: Understand ITIL® to better align IT services with business objectives.
• IT Support Staff: Gain foundational knowledge to improve service delivery.
• Process Owners: Manage and optimize IT service management processes.
• Quality Managers: Ensure IT services meet quality standards and improve continuously.
• DevOps Engineers: Integrate ITIL® practices with Agile and DevOps methodologies.
• IT Auditors: Assess IT service management practices and ensure compliance with ITIL® standards.

Prerequisites

No prior knowledge of ITIL® is required. However, a basic understanding of IT services and business operations is beneficial.

Objectives

At the end of the training you will be able to:

• Understand the key concepts of ITIL®4 and its benefits.
• Describe the ITIL®4 service management framework.
• Identify the components and activities of the ITIL®4 service value system.
• Identify the key practices in a service provider organisation.
• Explain the relationship between ITIL®4 and other methodologies like Agile and DevOps.
• Prepare for the ITIL®4 Foundation exam.

Exam information

This training includes a voucher for the official, internationally recognized exam.
The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

• Exam duration (minutes): 60 min
• % extra time for non-native speakers: 25%
• Number of exam questions: 40
• Minimum to pass out of total questions: 26
• Exam style: Multiple choice
• Open Book: No