ITIL®4 Foundation e-learning (EN)

248445

What is ITIL®4 Foundation e-learning

ITIL® is the international standard for IT Service Management, enabling the delivery of IT services more efficiently and effectively, resulting in value creation for your stakeholders and more satisfied customers. The ITIL Foundation course is based on the ITIL®4 publication, the successor of ITIL 2011, also known as ITILv3. ITIL4 is not limited to purely IT services; since every organization has services in its portfolio, this training is relevant for all organizations that provide services to their customers. ITIL®4 can be regarded as a practical mindset for creating and delivering value. Basic knowledge of ITIL® is necessary to act optimally in an ITIL® service environment, ensuring everyone “speaks the same language.” This training provides the foundation for anyone working in a commercial or non-commercial service environment. During this e-learning, you will get an overview of what the discipline entails and how the practices and activities from ITIL® are connected so that you deliver as much value to you customers. This ITIL version addresses the relation to Agile and DevOps, allowing participants to link other methods and their implications for translating ITIL®4 to their own organization. The training prepares you for the ITIL®4 Foundation exam.

During this training, as you progress through the e-learning, you will have access to our trainers for support. They bring a wealth of practical experience to the theoretical concepts and provide real world insights and best practices. This training provides a deep understanding of the ITIL®4 framework, crucial for enhancing service management across any organization. By learning from seasoned professionals, you acquire valuable knowledge that can be immediately applied to your work environment, significantly improving your ability to manage IT and business services effectively.

ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.

Who should attend ITIL®4 Foundation e-learning

• IT Managers: Oversee IT service management and ensure alignment with business goals.
• Service Desk Managers: Manage service desk operations and improve customer satisfaction.
• IT Consultants: Provide expert advice on ITIL® implementation and best practices.
• Project Managers: Integrate ITIL® principles into project management for better outcomes.
• Business Managers: Understand ITIL® to improve service delivery and business processes.
• IT Support Staff: Gain foundational knowledge to enhance support services.
• Quality Managers: Ensure service quality and compliance with ITIL® standards.
• Process Owners: Manage and optimize ITIL® processes within the organization.
• Change Managers: Implement and manage changes effectively using ITIL® guidelines.
• DevOps Engineers: Link ITIL® practices with Agile and DevOps methodologies.

Prerequisites

No prior knowledge of ITIL® is required. However, a basic understanding of IT services and business processes will be beneficial. This course is suitable for anyone interested in IT service management.

Objectives

At the end of the training you will be able to:

• Understand the key concepts of ITIL®4 and its benefits.
• Describe the ITIL®4 service management framework.
• Identify the components and activities of the ITIL®4 service value system.
• Identify the key practices in a service provider organisation.
• Explain the relationship between ITIL®4 and other methodologies like Agile and DevOps.
• Prepare for the ITIL®4 Foundation exam.

Exam information

Exam Information:
This training includes a voucher for the official, internationally recognized exam and a re-exam if you do not pass the exam the first time.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

• Exam duration (minutes): 60 min
• % extra time for non-native speakers: 25%
• Number of exam questions: 40
• Minimum to pass out of total questions: 26
• Exam style: Multiple choice
• Open Book: No

Exam guarantee:
We have full confidence in the quality of our training. Therefore, if you take this training in our open schedule, we offer an exam guarantee. This means that you can retake the training for free, and you'll receive a complimentary exam voucher if you don't pass the exam on your first attempt.
The following conditions apply:

• You attended the entire training.
• You took the first exam within 2 months after the training.
• There is a maximum of 1 year between your initial training and the free training.

248445

What is ITIL®4 Foundation e-learning

ITIL® is the international standard for IT Service Management, enabling the delivery of IT services more efficiently and effectively, resulting in value creation for your stakeholders and more satisfied customers. The ITIL Foundation course is based on the ITIL®4 publication, the successor of ITIL 2011, also known as ITILv3. ITIL4 is not limited to purely IT services; since every organization has services in its portfolio, this training is relevant for all organizations that provide services to their customers. ITIL®4 can be regarded as a practical mindset for creating and delivering value. Basic knowledge of ITIL® is necessary to act optimally in an ITIL® service environment, ensuring everyone “speaks the same language.” This training provides the foundation for anyone working in a commercial or non-commercial service environment. During this e-learning, you will get an overview of what the discipline entails and how the practices and activities from ITIL® are connected so that you deliver as much value to you customers. This ITIL version addresses the relation to Agile and DevOps, allowing participants to link other methods and their implications for translating ITIL®4 to their own organization. The training prepares you for the ITIL®4 Foundation exam.

During this training, as you progress through the e-learning, you will have access to our trainers for support. They bring a wealth of practical experience to the theoretical concepts and provide real world insights and best practices. This training provides a deep understanding of the ITIL®4 framework, crucial for enhancing service management across any organization. By learning from seasoned professionals, you acquire valuable knowledge that can be immediately applied to your work environment, significantly improving your ability to manage IT and business services effectively.

ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.

Who should attend ITIL®4 Foundation e-learning

• IT Managers: Oversee IT service management and ensure alignment with business goals.
• Service Desk Managers: Manage service desk operations and improve customer satisfaction.
• IT Consultants: Provide expert advice on ITIL® implementation and best practices.
• Project Managers: Integrate ITIL® principles into project management for better outcomes.
• Business Managers: Understand ITIL® to improve service delivery and business processes.
• IT Support Staff: Gain foundational knowledge to enhance support services.
• Quality Managers: Ensure service quality and compliance with ITIL® standards.
• Process Owners: Manage and optimize ITIL® processes within the organization.
• Change Managers: Implement and manage changes effectively using ITIL® guidelines.
• DevOps Engineers: Link ITIL® practices with Agile and DevOps methodologies.

Prerequisites

No prior knowledge of ITIL® is required. However, a basic understanding of IT services and business processes will be beneficial. This course is suitable for anyone interested in IT service management.

Objectives

At the end of the training you will be able to:

• Understand the key concepts of ITIL®4 and its benefits.
• Describe the ITIL®4 service management framework.
• Identify the components and activities of the ITIL®4 service value system.
• Identify the key practices in a service provider organisation.
• Explain the relationship between ITIL®4 and other methodologies like Agile and DevOps.
• Prepare for the ITIL®4 Foundation exam.

Exam information

Exam Information:
This training includes a voucher for the official, internationally recognized exam and a re-exam if you do not pass the exam the first time.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

• Exam duration (minutes): 60 min
• % extra time for non-native speakers: 25%
• Number of exam questions: 40
• Minimum to pass out of total questions: 26
• Exam style: Multiple choice
• Open Book: No

Exam guarantee:
We have full confidence in the quality of our training. Therefore, if you take this training in our open schedule, we offer an exam guarantee. This means that you can retake the training for free, and you'll receive a complimentary exam voucher if you don't pass the exam on your first attempt.
The following conditions apply:

• You attended the entire training.
• You took the first exam within 2 months after the training.
• There is a maximum of 1 year between your initial training and the free training.