• Customer Journey Design training

    Customer Journey Design is a multidisciplinary approach that combines different methods and techniques to design holistic and cross-media services in order to achieve a positive customer experience. Organizations have realized in recent years more and... Read more >
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    Training code
    CGACUSJDCD
    Spoken Language
    Dutch
    Language Materials
    Dutch
    Dayparts
    2
    Price
    €995,00
    excl. VAT No extra costs.

    Book Customer Journey Design now

    This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.

    • 12-11-2018
      Utrecht
      €995,00
      €995,00
    • 9-1-2019
      Utrecht
      €995,00
      €995,00
    • 5-3-2019
      Utrecht
      €995,00
      €995,00
    • 4-7-2019
      Utrecht
      €995,00
      €995,00
    • 13-9-2019
      Utrecht
      €995,00
      €995,00
    More events
    • 12-11-2019
      Utrecht
      €995,00
      €995,00
    Training code
    CGACUSJDCD
    Spoken Language
    Dutch
    Language Materials
    Dutch
    Dayparts
    2
    Price
    €995,00
    excl. VAT No extra costs.

    With an Incompany training you have several advantages:

    - You choose the location
    - You experience the training with your colleagues, so it is always in line with your practice
    - The trainer can tailor explanations, examples and assignments to your organization
    - In consultation exercises can be adapted to organization-specific questions

    Request more information or a quote.

    Training code
    CGACUSJDCD
    Spoken Language
    Dutch
    Language Materials
    Dutch
    Dayparts
    2
    Price
    €995,00
    excl. VAT No extra costs.

    Book Customer Journey Design now

    This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.

    • 12-11-2018
      Utrecht
      €995,00
      €995,00
    • 9-1-2019
      Utrecht
      €995,00
      €995,00
    • 5-3-2019
      Utrecht
      €995,00
      €995,00
    • 4-7-2019
      Utrecht
      €995,00
      €995,00
    • 13-9-2019
      Utrecht
      €995,00
      €995,00
    More events
    • 12-11-2019
      Utrecht
      €995,00
      €995,00
  • What is Customer Journey Design

    Customer Journey Design is a multidisciplinary approach that combines different methods and techniques to design holistic and cross-media services in order to achieve a positive customer experience. Organizations have realized in recent years more and more that it is not only "the time of checkout" that is important but also the entire journey from the first contact until the last moment.

  • Who is Customer Journey Design for

    The Customer Journey Design course provides an overview of design processes and tools for the preparation of innovation journey. Customer Journey Design is a visual effect of a journey (customer journey) that presents the customer expectation. Through the connection of the various touch points, it characterizes the journey and the interaction between user and service. It provides insight into the total customer experience . This allows an organization to define the key touchpoints and opportunities across the phases through which a customer moves. Customer Journey Design is an analysis tool which helps organization in their customer engagement.
  • Related

    Fields of Expertise
    Digital Customer Experience