• Service Design training

  • Group Training

    In this two-day practical training you will learn how to apply the Design Thinking philosophy through Service Design methods.

    Training code
    CGASEDE-CE
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    4
    Price
    €1.100,00
    excl. VAT No extra costs.

    Book Service Design now

    This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.

    • 4-8-2021
      Online Virtual
      €1.100,00
      €1.100,00
    • 8-11-2021
      Utrecht
      €1.100,00
      €1.100,00
    • 5-1-2022
      Utrecht
      €1.100,00
      €1.100,00
    • 9-5-2022
      Utrecht
      €1.100,00
      €1.100,00
    Service Design
    10
    9.0
    0
    3 reviews
     

    What is Service Design

    In this two-day practical training you will learn how to apply the Design Thinking philosophy through Service Design methods.
    The participants learn to apply Service Design by learning about the background, tools, methods and techniques. In addition, you learn to apply this in reality / your daily work.
    In this training you will learn the power of Design Thinking in combination with the Service Design methods. The focus is on the different phases of the design process and the relationship with other methods, for example Agile.
    Apply and use different canvases for example personas, service blueprints and ideation.
    This training is very interactive, as a participant you learn by practicing. This means that what has been learned can be directly applied in practice.
    Program:

    • Design Thinking - Basic: Fall in love with the problem, not the solution
    • Introduction Service Design Methods
    • Design research & planning
    • Market analysis, interview technique, How do we ...
    • Design Sprint: how to set up, apply and which canvases can you use
    • Design basis: personas, customer journey design
    • Ideation & how to apply in projects (correct use of research results and ideation techniques)
     
     

    Who should attend the Service Design

    This training is ideally suited if you work in a role such as:

    • Visual Designer
    • Web designer
    • starting UX professional
    • Art Director
    • Front-End Developer
    • Project manager
    • Business analyst

    And for everyone with an interest in Service Design

    Prerequisites

    None

    Objectives

    Main objectives of the training:

    • You will learn the power of Design Thinking in combination with the Service Design methods. The focus is on the different phases of the design process and the relationship with other methods, such as Agile.
    • Application and use of different canvases such as personas, service blueprints and ideation.
     
    Incompany

    In this two-day practical training you will learn how to apply the Design Thinking philosophy through Service Design methods.

    Training code
    CGASEDE-CE
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    4
    Price
    €1.100,00
    excl. VAT No extra costs.

    With an Incompany training you have several advantages:

    - You choose the location
    - You experience the training with your colleagues, so it is always in line with your practice
    - The trainer can tailor explanations, examples and assignments to your organization
    - In consultation exercises can be adapted to organization-specific questions

    Request more information or a quote.

    Service Design
    10
    9.0
    0
    3 reviews
     

    What is Service Design

    In this two-day practical training you will learn how to apply the Design Thinking philosophy through Service Design methods.
    The participants learn to apply Service Design by learning about the background, tools, methods and techniques. In addition, you learn to apply this in reality / your daily work.
    In this training you will learn the power of Design Thinking in combination with the Service Design methods. The focus is on the different phases of the design process and the relationship with other methods, for example Agile.
    Apply and use different canvases for example personas, service blueprints and ideation.
    This training is very interactive, as a participant you learn by practicing. This means that what has been learned can be directly applied in practice.
    Program:

    • Design Thinking - Basic: Fall in love with the problem, not the solution
    • Introduction Service Design Methods
    • Design research & planning
    • Market analysis, interview technique, How do we ...
    • Design Sprint: how to set up, apply and which canvases can you use
    • Design basis: personas, customer journey design
    • Ideation & how to apply in projects (correct use of research results and ideation techniques)
     
     

    Who should attend the Service Design

    This training is ideally suited if you work in a role such as:

    • Visual Designer
    • Web designer
    • starting UX professional
    • Art Director
    • Front-End Developer
    • Project manager
    • Business analyst

    And for everyone with an interest in Service Design

    Prerequisites

    None

    Objectives

    Main objectives of the training:

    • You will learn the power of Design Thinking in combination with the Service Design methods. The focus is on the different phases of the design process and the relationship with other methods, such as Agile.
    • Application and use of different canvases such as personas, service blueprints and ideation.
     
  • Related

    Fields of Expertise
    Digital & Transformation
     
  • e-CF competences with this course

     

    At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.

    e-Competence Level12345
    A.10.User Experience     
    A.6.Application Design