Service Design training
In this 2 day hands-on Service Design course you will learn how to apply Design Thinking via the Service Design methods.
Training codeCGASEDE-CESpoken LanguageDutchLanguage MaterialsEnglishDayparts4Price€1.100,00excl. VAT No extra costs.Book Service Design now
This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.
- 4-8-2021Utrecht
- 8-11-2021Utrecht
Service Design10
9.0
0
1 reviewsWhat is Service Design
Design Thinking - Basics : Fall in love with the problem, not the solution.In this two-day practical training you will learn how to apply the Design Thinking philosophy through Service Design methods.
Introduction to Service Design methodsThe participants learn to apply Service Design by learning about the background, tools, methods and techniques. You also learn to apply this in reality / your daily work.
Design research & planningIn this training you learn the power of Design Thinking in combination with the Service Design methods. The focus is on the different phases of the design process.
And the relationship with other methods, for example Agile.Market analyses, Interview techniques, How Might We
Applying and using different canvases such as personas, service blueprints and ideation.Design Sprint and usage of several canvassen - How to set it up
---- End of day 1It is a very interactive training, you learn by doing. This allows the lessons learned to be applied directly in practice.
Design Thinking - Basics : Fall in love with the problem, not the solution.Design Basics - Personas, Customer Journey Design
Ideation & How to apply in projects - Make right use of research results, ideation techniques.Introduction to Service Design methods
Wrap up & summaryDesign research & planning
Market analyses, Interview techniques, How Might We---- End of day 2
Design Sprint and usage of several canvassen - How to set it up
--- End of day 1
Design Basics - Personas, Customer Journey Design
Ideation & How to apply in projects - Make right use of research results, ideation techniques.
Wrap up & summary
--- End of day 2Who should attend the Service Design
Visual Designers, Webdesigners, starting UX professionals, Art Directors, Front-End Developers, Project managers, Business Analysts, anyone with an interest in Service DesignVisual Designers, Webdesigners, starting UX professionals, Art Directors, Front-End Developers, Project managers, Business Analysts, anyone with an interest in Service Design
Prerequisites
NoneNone
Objectives
In the course you will learn the power of Design ThinkingIn the course you will learn the power of Design Thinking
and experience Service Design methods. The focus will beand experience Service Design methods. The focus will be
on all phases of the design process. The relation to otheron all phases of the design process. The relation to other
methods such as Agile.methods such as Agile.
Applying and using different canvases like persona’s,Applying and using different canvases like persona’s,
service blueprints and ideation.service blueprints and ideation.
It is a very interactive course, the participants will learn byIt is a very interactive course, the participants will learn by
doing. Therefore the participants are more likely to make usedoing. Therefore the participants are more likely to make use
of the leanings immediately in their day to day business.of the leanings immediately in their day to day business.In this 2 day hands-on Service Design course you will learn how to apply Design Thinking via the Service Design methods.
Training codeCGASEDE-CESpoken LanguageDutchLanguage MaterialsEnglishDayparts4Price€1.100,00excl. VAT No extra costs.With an Incompany training you have several advantages:
- You choose the location
- You experience the training with your colleagues, so it is always in line with your practice
- The trainer can tailor explanations, examples and assignments to your organization
- In consultation exercises can be adapted to organization-specific questions
Request more information or a quote.Service Design10
9.0
0
1 reviewsWhat is Service Design
Design Thinking - Basics : Fall in love with the problem, not the solution.In this two-day practical training you will learn how to apply the Design Thinking philosophy through Service Design methods.
Introduction to Service Design methodsThe participants learn to apply Service Design by learning about the background, tools, methods and techniques. You also learn to apply this in reality / your daily work.
Design research & planningIn this training you learn the power of Design Thinking in combination with the Service Design methods. The focus is on the different phases of the design process.
And the relationship with other methods, for example Agile.Market analyses, Interview techniques, How Might We
Applying and using different canvases such as personas, service blueprints and ideation.Design Sprint and usage of several canvassen - How to set it up
---- End of day 1It is a very interactive training, you learn by doing. This allows the lessons learned to be applied directly in practice.
Design Thinking - Basics : Fall in love with the problem, not the solution.Design Basics - Personas, Customer Journey Design
Ideation & How to apply in projects - Make right use of research results, ideation techniques.Introduction to Service Design methods
Wrap up & summaryDesign research & planning
Market analyses, Interview techniques, How Might We---- End of day 2
Design Sprint and usage of several canvassen - How to set it up
--- End of day 1
Design Basics - Personas, Customer Journey Design
Ideation & How to apply in projects - Make right use of research results, ideation techniques.
Wrap up & summary
--- End of day 2Who should attend the Service Design
Visual Designers, Webdesigners, starting UX professionals, Art Directors, Front-End Developers, Project managers, Business Analysts, anyone with an interest in Service DesignVisual Designers, Webdesigners, starting UX professionals, Art Directors, Front-End Developers, Project managers, Business Analysts, anyone with an interest in Service Design
Prerequisites
NoneNone
Objectives
In the course you will learn the power of Design ThinkingIn the course you will learn the power of Design Thinking
and experience Service Design methods. The focus will beand experience Service Design methods. The focus will be
on all phases of the design process. The relation to otheron all phases of the design process. The relation to other
methods such as Agile.methods such as Agile.
Applying and using different canvases like persona’s,Applying and using different canvases like persona’s,
service blueprints and ideation.service blueprints and ideation.
It is a very interactive course, the participants will learn byIt is a very interactive course, the participants will learn by
doing. Therefore the participants are more likely to make usedoing. Therefore the participants are more likely to make use
of the leanings immediately in their day to day business.of the leanings immediately in their day to day business.Related
Fields of ExpertiseDigital Customer Experiencee-CF competences with this course
At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.
e-Competence Level 1 2 3 4 5 A.10.User Experience A.6.Application Design
