• Service Design training

  • Group Training

    In this 2 day hands-on Service Design course you will learn how to apply Design Thinking via the Service Design methods.

    Training code
    CGASEDE-CE
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    4
    Price
    €1.100,00
    excl. VAT No extra costs.

    Book Service Design now

    This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.

    • 16-2-2021
      Online Virtual
      €1.100,00
      €1.100,00
    • 10-5-2021
      Online Virtual
      €1.100,00
      €1.100,00
    • 4-8-2021
      Utrecht
      €1.100,00
      €1.100,00
    • 8-11-2021
      Utrecht
      €1.100,00
      €1.100,00
    Service Design
    10
    9.0
    0
    1 reviews
     

    What is Service Design

    Design Thinking - Basics : Fall in love with the problem, not the solution.In this two-day practical training you will learn how to apply the Design Thinking philosophy through Service Design methods.
    Introduction to Service Design methodsThe participants learn to apply Service Design by learning about the background, tools, methods and techniques. You also learn to apply this in reality / your daily work.
    Design research & planningIn this training you learn the power of Design Thinking in combination with the Service Design methods. The focus is on the different phases of the design process.
    And the relationship with other methods, for example Agile.Market analyses, Interview techniques, How Might We
    Applying and using different canvases such as personas, service blueprints and ideation.Design Sprint and usage of several canvassen - How to set it up
    ---- End of day 1It is a very interactive training, you learn by doing. This allows the lessons learned to be applied directly in practice.
    Design Thinking - Basics : Fall in love with the problem, not the solution.Design Basics - Personas, Customer Journey Design
    Ideation & How to apply in projects - Make right use of research results, ideation techniques.Introduction to Service Design methods
    Wrap up & summaryDesign research & planning
    Market analyses, Interview techniques, How Might We---- End of day 2
    Design Sprint and usage of several canvassen - How to set it up
    --- End of day 1
    Design Basics - Personas, Customer Journey Design
    Ideation & How to apply in projects - Make right use of research results, ideation techniques.
    Wrap up & summary
    --- End of day 2

     

    Who should attend the Service Design

    Visual Designers, Webdesigners, starting UX professionals, Art Directors, Front-End Developers, Project managers, Business Analysts, anyone with an interest in Service DesignVisual Designers, Webdesigners, starting UX professionals, Art Directors, Front-End Developers, Project managers, Business Analysts, anyone with an interest in Service Design

    Prerequisites

    NoneNone

    Objectives

    In the course you will learn the power of Design ThinkingIn the course you will learn the power of Design Thinking
    and experience Service Design methods. The focus will beand experience Service Design methods. The focus will be
    on all phases of the design process. The relation to otheron all phases of the design process. The relation to other
    methods such as Agile.methods such as Agile.
    Applying and using different canvases like persona’s,Applying and using different canvases like persona’s,
    service blueprints and ideation.service blueprints and ideation.
    It is a very interactive course, the participants will learn byIt is a very interactive course, the participants will learn by
    doing. Therefore the participants are more likely to make usedoing. Therefore the participants are more likely to make use
    of the leanings immediately in their day to day business.of the leanings immediately in their day to day business.

     
    Incompany

    In this 2 day hands-on Service Design course you will learn how to apply Design Thinking via the Service Design methods.

    Training code
    CGASEDE-CE
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    4
    Price
    €1.100,00
    excl. VAT No extra costs.

    With an Incompany training you have several advantages:

    - You choose the location
    - You experience the training with your colleagues, so it is always in line with your practice
    - The trainer can tailor explanations, examples and assignments to your organization
    - In consultation exercises can be adapted to organization-specific questions

    Request more information or a quote.

    Service Design
    10
    9.0
    0
    1 reviews
     

    What is Service Design

    Design Thinking - Basics : Fall in love with the problem, not the solution.In this two-day practical training you will learn how to apply the Design Thinking philosophy through Service Design methods.
    Introduction to Service Design methodsThe participants learn to apply Service Design by learning about the background, tools, methods and techniques. You also learn to apply this in reality / your daily work.
    Design research & planningIn this training you learn the power of Design Thinking in combination with the Service Design methods. The focus is on the different phases of the design process.
    And the relationship with other methods, for example Agile.Market analyses, Interview techniques, How Might We
    Applying and using different canvases such as personas, service blueprints and ideation.Design Sprint and usage of several canvassen - How to set it up
    ---- End of day 1It is a very interactive training, you learn by doing. This allows the lessons learned to be applied directly in practice.
    Design Thinking - Basics : Fall in love with the problem, not the solution.Design Basics - Personas, Customer Journey Design
    Ideation & How to apply in projects - Make right use of research results, ideation techniques.Introduction to Service Design methods
    Wrap up & summaryDesign research & planning
    Market analyses, Interview techniques, How Might We---- End of day 2
    Design Sprint and usage of several canvassen - How to set it up
    --- End of day 1
    Design Basics - Personas, Customer Journey Design
    Ideation & How to apply in projects - Make right use of research results, ideation techniques.
    Wrap up & summary
    --- End of day 2

     

    Who should attend the Service Design

    Visual Designers, Webdesigners, starting UX professionals, Art Directors, Front-End Developers, Project managers, Business Analysts, anyone with an interest in Service DesignVisual Designers, Webdesigners, starting UX professionals, Art Directors, Front-End Developers, Project managers, Business Analysts, anyone with an interest in Service Design

    Prerequisites

    NoneNone

    Objectives

    In the course you will learn the power of Design ThinkingIn the course you will learn the power of Design Thinking
    and experience Service Design methods. The focus will beand experience Service Design methods. The focus will be
    on all phases of the design process. The relation to otheron all phases of the design process. The relation to other
    methods such as Agile.methods such as Agile.
    Applying and using different canvases like persona’s,Applying and using different canvases like persona’s,
    service blueprints and ideation.service blueprints and ideation.
    It is a very interactive course, the participants will learn byIt is a very interactive course, the participants will learn by
    doing. Therefore the participants are more likely to make usedoing. Therefore the participants are more likely to make use
    of the leanings immediately in their day to day business.of the leanings immediately in their day to day business.

     
  • Related

    Fields of Expertise
    Digital Customer Experience
     
  • e-CF competences with this course

     

    At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.

    e-Competence Level12345
    A.10.User Experience     
    A.6.Application Design