Service Design training
In this 2 day hands-on Service Design course you will learn how to apply Design Thinking via the Service Design methods. The attendees will learn how to really do Service Design by learning the In this 2 day hands-on Service Design course you will learn how to apply Design Thinking via the Service Design methods. The attendees will learn how to really do Service Design by learning the background, tools, methods and techniques. And how to apply this knowledge to your current day-job.background, tools, methods and techniques. And how to apply this knowledge to your current day-job.
Training codeCGASEDE-CESpoken LanguageDutchLanguage MaterialsEnglishDayparts4Price€1.100,00excl. VAT No extra costs.Book Service Design now
This course will mostly take place in a group setting. We use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken Language on the left for language info.
- 10-5-2021Utrecht
- 4-8-2021Utrecht
What is Service Design
Design Thinking - Basics : Fall in love with the problem, not the solution.In this two-day practical training you will learn how to apply the Design Thinking philosophy through Service Design methods.
The participants learn to apply Service Design by learning about the background, tools, methods and techniques. You also learn to apply this in reality / your daily work.Introduction to Service Design methods
In this training you learn the power of Design Thinking in combination with the Service Design methods. The focus is on the different phases of the design process.Design research & planning
Market analyses, Interview techniques, How Might WeAnd the relationship with other methods, for example Agile.
Design Sprint and usage of several canvassen - How to set it upApplying and using different canvases such as personas, service blueprints and ideation.
It is a very interactive training, you learn by doing. This allows the lessons learned to be applied directly in practice.---- End of day 1
Design Basics - Personas, Customer Journey DesignDesign Thinking - Basics : Fall in love with the problem, not the solution.
Introduction to Service Design methodsIdeation & How to apply in projects - Make right use of research results, ideation techniques.
Design research & planningWrap up & summary
Market analyses, Interview techniques, How Might We---- End of day 2
Design Sprint and usage of several canvassen - How to set it up
--- End of day 1
Design Basics - Personas, Customer Journey Design
Ideation & How to apply in projects - Make right use of research results, ideation techniques.
Wrap up & summary
--- End of day 2Who should attend the Service Design
Visual Designers, Webdesigners, starting UX professionals, Art Directors, Front-End Developers, Project managers, Business Analysts, anyone with an interest in Service DesignVisual Designers, Webdesigners, starting UX professionals, Art Directors, Front-End Developers, Project managers, Business Analysts, anyone with an interest in Service Design
Prerequisites
NoneNone
Objectives
In the course you will learn the power of Design ThinkingIn the course you will learn the power of Design Thinking
and experience Service Design methods. The focus will beand experience Service Design methods. The focus will be
on all phases of the design process. The relation to otheron all phases of the design process. The relation to other
methods such as Agile.methods such as Agile.
Applying and using different canvases like persona’s,Applying and using different canvases like persona’s,
service blueprints and ideation.service blueprints and ideation.
It is a very interactive course, the participants will learn byIt is a very interactive course, the participants will learn by
doing. Therefore the participants are more likely to make usedoing. Therefore the participants are more likely to make use
of the leanings immediately in their day to day business.of the leanings immediately in their day to day business.In this 2 day hands-on Service Design course you will learn how to apply Design Thinking via the Service Design methods. The attendees will learn how to really do Service Design by learning the In this 2 day hands-on Service Design course you will learn how to apply Design Thinking via the Service Design methods. The attendees will learn how to really do Service Design by learning the background, tools, methods and techniques. And how to apply this knowledge to your current day-job.background, tools, methods and techniques. And how to apply this knowledge to your current day-job.
Training codeCGASEDE-CESpoken LanguageDutchLanguage MaterialsEnglishDayparts4Price€1.100,00excl. VAT No extra costs.With an Incompany training you have several advantages:
- You choose the location
- You experience the training with your colleagues, so it is always in line with your practice
- The trainer can tailor explanations, examples and assignments to your organization
- In consultation exercises can be adapted to organization-specific questions
Request more information or a quote.What is Service Design
Design Thinking - Basics : Fall in love with the problem, not the solution.In this two-day practical training you will learn how to apply the Design Thinking philosophy through Service Design methods.
The participants learn to apply Service Design by learning about the background, tools, methods and techniques. You also learn to apply this in reality / your daily work.Introduction to Service Design methods
In this training you learn the power of Design Thinking in combination with the Service Design methods. The focus is on the different phases of the design process.Design research & planning
Market analyses, Interview techniques, How Might WeAnd the relationship with other methods, for example Agile.
Design Sprint and usage of several canvassen - How to set it upApplying and using different canvases such as personas, service blueprints and ideation.
It is a very interactive training, you learn by doing. This allows the lessons learned to be applied directly in practice.---- End of day 1
Design Basics - Personas, Customer Journey DesignDesign Thinking - Basics : Fall in love with the problem, not the solution.
Introduction to Service Design methodsIdeation & How to apply in projects - Make right use of research results, ideation techniques.
Design research & planningWrap up & summary
Market analyses, Interview techniques, How Might We---- End of day 2
Design Sprint and usage of several canvassen - How to set it up
--- End of day 1
Design Basics - Personas, Customer Journey Design
Ideation & How to apply in projects - Make right use of research results, ideation techniques.
Wrap up & summary
--- End of day 2Who should attend the Service Design
Visual Designers, Webdesigners, starting UX professionals, Art Directors, Front-End Developers, Project managers, Business Analysts, anyone with an interest in Service DesignVisual Designers, Webdesigners, starting UX professionals, Art Directors, Front-End Developers, Project managers, Business Analysts, anyone with an interest in Service Design
Prerequisites
NoneNone
Objectives
In the course you will learn the power of Design ThinkingIn the course you will learn the power of Design Thinking
and experience Service Design methods. The focus will beand experience Service Design methods. The focus will be
on all phases of the design process. The relation to otheron all phases of the design process. The relation to other
methods such as Agile.methods such as Agile.
Applying and using different canvases like persona’s,Applying and using different canvases like persona’s,
service blueprints and ideation.service blueprints and ideation.
It is a very interactive course, the participants will learn byIt is a very interactive course, the participants will learn by
doing. Therefore the participants are more likely to make usedoing. Therefore the participants are more likely to make use
of the leanings immediately in their day to day business.of the leanings immediately in their day to day business.Related
Fields of ExpertiseDigital Customer Experience
