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  • ITIL®4 Strategist Direct, Plan and Improve (NL)

  • Group Training

    This training offers you the practical skills needed to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

    Training code
    CGAIT4DPCD
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    6
    Price
    €2.050,00
    excl. VAT No extra costs.
    Check out what others have to say about their experience with Capgemini Academy

    Book ITIL®4 Strategist Direct, Plan and Improve (NL) now

    In group training, we use several learning methods to help you obtain the knowledge, give you helpful insights and get you inspired. Check the Spoken language and Language materials on the left for language info.

    • 19-6-2023
      Online Virtual
      €2.050,00
      €2.050,00
    ITIL®4 Strategist Direct, Plan and Improve (NL)
    10
    9.0
    0
    4 reviews
     

    What is ITIL®4 Strategist Direct, Plan and Improve

    This training offers you the practical skills needed to create a 'learning and improving' IT organization, with a strong and effective strategic direction.
    The module uses the influence and impact of Agile and Lean operation of works, and how they can be used to the advantage of an organization.
    After the training you will know a practical and strategic method for planning and delivering continuous improvement with the desired maneuverability.
    This training includes a voucher for the official, internationally recognized exam.
    The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
    Bear in mind that you must plan your exam at least 5 working days in advance.
    For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

     
     

    Who should attend ITIL®4 Strategist Direct, Plan and Improve

    ITIL 4 Strategist Direct, Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements

    Prerequisites

    ITIL 4 Foundation

    Objectives

    Understand the differences between the following key concepts:
    Vision and mission
    Strategy, tactics and operations
    Governance, compliance and management
    Policies, controls and guidelines
    Identify the scope of control and within this:
    Know how to cascade objectives and requirements
    Know how to define effective policies, controls and guidelines
    Know how to place decision-making authority at the correct level
    Understand the role of risk and risk management in DPI
    Understand how governance impacts DPI
    Know how to ensure that controls are sufficient, but not excessive
    Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
    Know how to identify assessment objectives, outputs, requirements and criteria
    Know how to select an appropriate assessment method for a particular situation
    Know how to define and prioritize desired outcomes of an improvement
    Know how to build, justify and advocate for a business case
    Know how to conduct:
    improvement reviews
    analysis of lessons learned
    Know how to embed continual improvement at all levels of the SVS
    Understand the nature, scope and potential benefits of organizational change management
    Know how to use the key principles and methods of Communication & OCM:
    Identify and manage different types of stakeholders
    Effectively communicate with and influence others
    Establish effective feedback channels
    Know how to establish effective interfaces across the value chain
    Know how to define indicators and metrics to support objectives
    Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
    Know how to select and use the appropriate methods and
    techniques to direct, plan and improve value streams and
    practices.
    Addressing the 4 dimensions
    Applying the guiding principles
    Value stream mapping
    Optimization of workflow
    Elimination of waste
    Ensuring & utilizing feedback
    Exam Information

    • Exam duration (minutes): 90 min
    • % extra time for non-native speakers: 25%
    • Number of exam questions: 40
    • Minimum to pass out of total questions: 28
    • Exam style: Multiple choice
    • Open Book: No

    ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.

     
    Incompany

    This training offers you the practical skills needed to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

    Training code
    CGAIT4DPCD
    Spoken Language
    Dutch
    Language Materials
    English
    Dayparts
    6
    Price
    €2.050,00
    excl. VAT No extra costs.
    Check out what others have to say about their experience with Capgemini Academy

    With an Incompany training you have several advantages:

    - You choose the location
    - You experience the training with your colleagues, so it is always in line with your practice
    - The trainer can tailor explanations, examples and assignments to your organization
    - In consultation exercises can be adapted to organization-specific questions

    Request more information or a quote.

    ITIL®4 Strategist Direct, Plan and Improve (NL)
    10
    9.0
    0
    4 reviews
     

    What is ITIL®4 Strategist Direct, Plan and Improve

    This training offers you the practical skills needed to create a 'learning and improving' IT organization, with a strong and effective strategic direction.
    The module uses the influence and impact of Agile and Lean operation of works, and how they can be used to the advantage of an organization.
    After the training you will know a practical and strategic method for planning and delivering continuous improvement with the desired maneuverability.
    This training includes a voucher for the official, internationally recognized exam.
    The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
    Bear in mind that you must plan your exam at least 5 working days in advance.
    For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

     
     

    Who should attend ITIL®4 Strategist Direct, Plan and Improve

    ITIL 4 Strategist Direct, Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements

    Prerequisites

    ITIL 4 Foundation

    Objectives

    Understand the differences between the following key concepts:
    Vision and mission
    Strategy, tactics and operations
    Governance, compliance and management
    Policies, controls and guidelines
    Identify the scope of control and within this:
    Know how to cascade objectives and requirements
    Know how to define effective policies, controls and guidelines
    Know how to place decision-making authority at the correct level
    Understand the role of risk and risk management in DPI
    Understand how governance impacts DPI
    Know how to ensure that controls are sufficient, but not excessive
    Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
    Know how to identify assessment objectives, outputs, requirements and criteria
    Know how to select an appropriate assessment method for a particular situation
    Know how to define and prioritize desired outcomes of an improvement
    Know how to build, justify and advocate for a business case
    Know how to conduct:
    improvement reviews
    analysis of lessons learned
    Know how to embed continual improvement at all levels of the SVS
    Understand the nature, scope and potential benefits of organizational change management
    Know how to use the key principles and methods of Communication & OCM:
    Identify and manage different types of stakeholders
    Effectively communicate with and influence others
    Establish effective feedback channels
    Know how to establish effective interfaces across the value chain
    Know how to define indicators and metrics to support objectives
    Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
    Know how to select and use the appropriate methods and
    techniques to direct, plan and improve value streams and
    practices.
    Addressing the 4 dimensions
    Applying the guiding principles
    Value stream mapping
    Optimization of workflow
    Elimination of waste
    Ensuring & utilizing feedback
    Exam Information

    • Exam duration (minutes): 90 min
    • % extra time for non-native speakers: 25%
    • Number of exam questions: 40
    • Minimum to pass out of total questions: 28
    • Exam style: Multiple choice
    • Open Book: No

    ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.

     

  • Related

    Fields of Expertise
    IT Service Management & BIM
     

  • e-CF competences with this course

     

    At Capgemini Academy we believe in transparency and clarity in the training landscape. That is why, in the table below, we show you to which e-CF competence this training or certification contributes. For more information about how to use the e-Competence Framework read more here. If you want to know how you can apply the e-CF within your organization, read more on this page.

    e-Competence Level12345
    A.2.Service Level Management     
    D.10.Information and Knowledge Management     
    C.3.Service Delivery